Emergency Department Tracker

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospital Southampton NHS Trust is recruiting an Emergency Department Tracker to ensure a coordinated and streamlined patient journey through the ED, supporting patient flow and timely care.

The role involves administering clinical systems in real time, collaborating with clinicians, nursing, therapy staff and managers to meet quality indicators and targets. The post is permanent and on-site in Southampton.

Qualifications

• Educated to NVQ3/Diploma or equivalent.
• GCSEs in English and Maths.
• Experience in a multidisciplinary team and customer-facing roles.
• Data input and administration experience.
• Good IT skills and knowledge of Microsoft Office.
• Knowledge of medical terminology.
• Awareness of Trust performance objectives.
• Practical knowledge of Trust systems.
• Experience in a clinical hospital environment.
• Understanding of emergency patient pathways (A&E indicators).

Responsibilities

• Maintain strong communication and relationships with internal and external services.
• Explain the patient journey in the Emergency Department to the public.
• Work weekends, concentrate for long periods, and assist with moving patients on trolleys when needed.

Skills

Communication

Customer service

Data entry

IT skills

Medical terminology

Teamwork

Handling sensitive information

Education

NVQ3/Diploma

GCSE English & Maths

Tools

Microsoft Office

Trust IT systems

Job description

Emergency Department Tracker

University Hospital Southampton NHS Trust

The closing date is 18 November 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Emergency Department Tracker

Contract Type: PermanentUnder current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship

Main duties of the job

This is an exciting opportunity to join our team as an Emergency Department Tracker, this role includes being responsible for ensuring that patients experience a co-ordinated and streamlined journey through the emergency department, to support patient flow and prevent unnecessary delays.

The Tracker provides comprehensive and patient-centred administration ensuring that clinical systems are accurate and reflect the patients journey in real time. In addition to this you will work with a multitude of professions both within and outside of the department (such as clinicians, nursing staff, therapy staff, managers, bed managers and patient transport) to ensure quality indicators and required targets are met.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Job responsibilities

In this role, your key responsibilities will include maintaining strong communication and building relationships with internal and external supporting specialities. Talking to members of the public about their journey through the Emergency Department and seek information when not directly provided. You will need to be able to work weekends, concentrate for extended periods, and be physically able to move around the department and assist with moving patients on trollies to admitting wards on occasions.

Person Specification

Qualifications, knowledge and experience

• Educated to NVQ3/Diploma standard or relevant equivalent experience
• Good general educational standards including GCSE or equivalent in English and Mathematics
• Experience of working within a multidisciplinary team
• Experience in a customer facing role/general public
• Ability to communicate to all levels of personnel and patients, often dealing with sensitive information.
• Experience of data input and administration
• Good IT skills including working knowledge of Microsoft Office packages
• Knowledge of medical terminology
• Awareness of the Trust Performance objectives
• Practical knowledge of Trust systems
• Experience working in a clinical hospital environment
• Understanding of emergency patient pathway (A&E Clinical Quality Indicators)

Trust Values

• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospital Southampton NHS Trust

Depending on experience£28,392 to £31,157 per annum pro rata