Emergency Department Navigator

NEP Cloud; Blackburn; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prominent NHS Trust seeks an Emergency Department Navigator to support young patients attending with violence-related injuries. The role requires engaging with patients aged 10-25, utilizing trauma-informed practices to help them navigate away from violence. Working flexible hours in a team, you will build connections with community support agencies to improve outcomes for vulnerable youths.

Qualifications

• Ability to demonstrate literacy and numeracy skills to at least GCSE grade A – C.
• QCF or equivalent qualification in health and social care, childcare, or education.
• Experience with high-risk, vulnerable young people preferred.

Responsibilities

• Identify patients in the Emergency Department for assessment and support.
• Develop professional relationships with young patients to provide care.
• Plan and prioritize own workload while maintaining records.

Skills

Interpersonal skills

Relationship-building

Communication skills

Education

GCSE grade A - C or equivalent

QCF/NNEB/CACHE/BTEC/NVQ Level 3 in health and social care or related field

Trauma Informed and Adverse Childhood Experience training

Job description

Main area Corporate Grade NHS AfC: Band 4 Contract 9 months (Fixed Term Contract for 9 months from Jul 25- March 26) Hours Full time - 37.5 hours per week (Working weekends, bank holidays and unsocial hours) Job ref 435-C052-25

Employer East Lancashire Hospitals NHS Trust Employer type NHS Site Royal Blackburn Hospital Town Blackburn Salary £26,530 - £29,114 per annum Salary period Yearly Closing 26/06/2025 23:59

Emergency Department Navigator

NHS AfC: Band 4

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The role of the Emergency Department (ED) Navigator is to identify and engage with patients aged 10 to 25 years, who attend the Emergency Department at Royal Blackburn Hospital with injuries consistent with involvement in violence. The aim of the role is to intervene in a non-judgemental way, as close to the time of the incident as possible. The role is about prevention and using the knowledge we have in public health and trauma informed approaches to understand why people commit violence, helping them by building trusted relationships to navigate away from violence, towards a more positive lifestyle.

The scope of the post will include the development of professional relationships with children and young people and other agencies within the community i.e. family support workers, Social Workers, school nurses, Teachers, Police, Champions to improve outcomes for victims of violence. The post holder will need to be a motivated and dynamic practitioner with experience of working with safeguarding issues. The ability to work as part of a team are essential requirements, as is the ability to work a varying shift pattern to cover the service 7 days a week and during unsociable hours.

Main duties of the job

· Work alongside the Emergency Department to identify patients who meet the ED Navigator programme criteria.

· Establish a professional relationship with identified patients in a non-judgemental way, within a reachable, teachable moment.

· Undertake an assessment of the patient’s needs utilising a trauma informed approach to formulate a care plan which is delivered under the supervision of the Named Nurse for Safeguarding Children.

· Act as an advocate for patients in identifying and supporting them to gain access to suitable on-going support to meet identified needs.

· Seek support and advice from the wider Emergency Department, Safeguarding Team and/or line manager when needed in complex situations.

· Contribute to the monitoring and review of the service under the supervision of the Named Nurse for Safeguarding Children as per the requirements of the ED Navigator Service Grant Agreement.

· To cover a 7 day per week service, working flexibly including un-sociable hours in line with service demands.

Working for our organisation

Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.

The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.

We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Detailed job description and main responsibilities

• Attend and contribute to meetings in relation to the ED Navigator service as required.
• Establish clear lines of communication between other agencies i.e Police, Children’s Social Care, Champions, 0-19 Universal Service in supporting and referring identified patients onto on-going services within the community.
• Utilise secure information recording systems and processes, to ensure patient information is recorded accurately and in line with Information Governance Policies and Procedures.
• Maintain own continuing professional development in accordance with the Trusts mandatory core skills and role specific training requirements.
• Undertake further training as required to enhance the service or own development needs as identified within the appraisal process or 1:1’s.
• Engage in clinical and safeguarding supervision as per policy.
• M aintain up to date records and electronic diary in accordance with ELHT policies and procedures
• Maintain a database that will collect and record information as appropriate for the p urpose of statistical data collection.
• Plan and prioritise own project/workload.
• Act in accordance with all organisational policies and procedures and within expected values and behaviours.
• Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of care skills consistent with the role, responsibilities and professional values of being an ED Navigator

Person specification

Qualifications

• Ability to demonstrate literacy and numeracy skills to at least GCSE grade A – C (Functional Skills Level 2)/Grade 7-4 or equivalent qualification
• QCF or equivalent qualification e.g. NNEB /CACHE/ BTEC or NVQ 3 Foundation degree or equivalent in a related subject- health and social care, childcare, Education etc.
• Undertaken Trauma Informed and Adverse Childhood Experience training.

Experience

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of using support plans, to enable people to successfully access support services
• Experience of engaging successfully with ‘challenging’ young people
• Experience of working with a range of statutory and voluntary organisations
• Experience of working with families who are subject to safeguarding processes i.e. children in our care, children subject to child protection plans and child in need, including risk of exploitation.

Knowledge

• Knowledge of relevant services for young people and their families in the service provision area
• Interpersonal, relationship-building and communication skills.
• Working knowledge of policies relating to safeguarding children and adults.
• Understanding the needs of culturally diverse communities and other hard to reach groups.
• Ability to plan and organise own workload.

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.