Patient Navigator/Administrator - Specialist palliative care team.

University Hospitals of Morecambe Bay NHS Foundation Trust; Kendal; On-site; GBP 26,000 - 30,000; Full time

Job summary

An exciting opportunity awaits within a dedicated specialist palliative care team at a prominent NHS foundation. This role combines patient navigation and administrative duties, ensuring that patients receive timely care and support throughout their journey. You will play a crucial part in coordinating services, transcribing clinical letters, and managing data to enhance service delivery. The ideal candidate will possess strong communication skills, a commitment to teamwork, and a deep understanding of palliative care. Join a forward-thinking organization that values diversity and strives to create an inclusive environment for all staff and patients alike.

Benefits

Flexible working opportunities

Commitment to Equal Opportunities

No Smoking Policy

Qualifications

• Experience in secretarial duties including diary management and audio typing.
• Knowledge of data protection and confidentiality issues is essential.

Responsibilities

• Support outpatient clinics and manage patient appointments.
• Coordinate data management for the Specialist Palliative Care Team.

Skills

Good communication skills

Data protection knowledge

Motivation

Palliative care understanding

Teamwork

Education

NVQ3 in Business Administration

GCSE Maths and English

Shorthand qualification

Tools

MS Office

Excel

Office 365

Job description

Employer: University Hospitals of Morecambe Bay NHS Foundation Trust

Employer type: NHS

Site: Westmorland General Hospital

Town: Kendal

Salary: £26,530 - £29,114 pro rata

Salary period: Yearly

Closing: 23/02/2025 23:59

Patient Navigator/Administrator - Specialist Palliative Care Team

NHS AfC: Band 4

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job Overview

This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital. The role will consider all aspects of the patient pathway, including:

1. Ensure all patients receive appointments in a timely fashion and any other aspect of the patient pathway.
2. Support outpatient clinics, including transcribing of letters following consultation.
3. Support patient referrals to other agencies, e.g., local hospices, Cancer care, Citizen’s Advice.
4. Liaise with and support patients and relatives as required on behalf of the service under the supervision of the specialist palliative care nurses or consultants.
5. Responsible for supporting the day-to-day coordination of the service and data management of the Specialist Palliative Care Team, including collection and interrogation of data.
6. Work with other team members to ensure timely care and optimal service delivery.
7. Exercise initiative in keeping with the needs of the role and maintain confidentiality at all times.

Main Duties of the Job

This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience. The role includes:

1. Support of patient outpatient clinics.
2. Booking appointments for patients.
3. Transcribing clinical outpatient letters.
4. Supporting with data collection and patient referrals.
5. Administrative tasks including the use of Excel, Word, and Office 365 to support service delivery and improvement.

Person Specification

Education

• NVQ3 in Business Administration or equivalent.
• EDCL or recognized experience.
• GCSE Maths and English or equivalent.
• Shorthand qualification.

Experience

• Experience of undertaking a range of secretarial duties, including diary management, answering telephone queries, audio typing, and data collection.
• Experience of using MS Office systems.
• Experience of supporting a small team of staff.
• Experience of dealing with patients/carers/families.
• Previous experience as a medical secretary in a medical setting.
• Experience of using digital dictation machines and software.
• Experience of creating spreadsheets and documents.

Skills, Ability, and Knowledge

• Knowledge of data protection and confidentiality issues.
• Evidence of good, clear communication skills.
• Demonstrates a high level of motivation.
• Demonstrates an understanding of palliative and end-of-life care.
• Awareness of health and safety/governance issues.
• Ability to travel across sites as required.
• Able to work under minimal supervision/use initiative.
• Demonstrates a strong commitment to team working.
• Evidence of continuing to update knowledge and personal development.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.

The Trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period.

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section.

Contact Information

Name: Emma Miller

Job title: Specialist Palliative Care Team Lead

Email address: [e-mail]

Telephone number: 07795 497249

Please contact Emma Miller if you would like to discuss the role or for an informal visit.