Emergency Control & Contact Handler (24/7)

Surrey Police Service; Lewes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Training & development

LGPS pension

Employee discounts

On-site gyms

Parental leave

Wellbeing support

Healthcare discounts

Job summary

Surrey Police Service is seeking Control and Contact Handlers based at Lewes to be the first point of contact for the public across 999, 101, and online channels. You will assess, log, and respond to calls while maintaining empathy and calm under pressure in a fast-paced, 24/7 environment.

The role requires handling distressed callers, prioritising information, and working shifts including nights and weekends. Training and ongoing development are provided.

Qualifications

• Must be 18 or over on the day you submit your application.
• Must have lived in the UK for three continuous years immediately prior to application.
• Not be a current or previous member of a proscribed terrorist organisation or group.
• Fast and accurate typing skills and familiarity with the phonetic alphabet.

Responsibilities

• Handle emergency 999 calls, non-emergency 101 calls, online and social media messages.
• Log information quickly and accurately and provide excellent customer service to the public and Sussex Police colleagues.
• Be able to work a rotating 32-week shift pattern including day, evening and night shifts, weekends and bank holidays.

Skills

Typing skills

Phonetic alphabet

Excellent communicator

Job description

Surrey Police Service is seeking Control and Contact Handlers based at Lewes to be the first point of contact for the public across 999, 101, and online channels. You will assess, log, and respond to calls while maintaining empathy and calm under pressure in a fast-paced, 24/7 environment.

The role requires handling distressed callers, prioritising information, and working shifts including nights and weekends. Training and ongoing development are provided.