Contact Officer - Flexible Hours (101/999 Frontline)

Dorset Police; Bournemouth; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Shift allowance

Weekend allowance

Government pension

Onsite parking

Gym membership

Flexible hours

Job summary

Bournemouth-based Dorset Police is recruiting a Contact Officer to front the police response at Bournemouth HQ. You will handle 101/999 calls and online contact, ensuring the right help is provided with empathy and calm under pressure.

The role starts on £31,012–£34,039 per year, with a 14% shift allowance and potential weekend earnings up to £2,500. 37 hours weekly, flexible patterns considered to fit business needs.

Qualifications

• Must be 18 by the start date.

Responsibilities

• Receive non-emergency and emergency calls, and online contact from the public.
• Ensure the most appropriate help and support is established, handling calls with empathy.
• Work as frontline Contact Officer at Bournemouth HQ, using risk assessments to respond.

Job description

Bournemouth-based Dorset Police is recruiting a Contact Officer to front the police response at Bournemouth HQ. You will handle 101/999 calls and online contact, ensuring the right help is provided with empathy and calm under pressure.

The role starts on £31,012–£34,039 per year, with a 14% shift allowance and potential weekend earnings up to £2,500. 37 hours weekly, flexible patterns considered to fit business needs.