Emergency Communications Operator (24/7 Switchboard)

East Lancashire Hospitals NHS Trust; Kendal; On-site; GBP 21,000 - 25,000; Part time

Job summary

East Lancashire Hospitals NHS Trust in Kendal provides a 24-hour Switchboard service handling high volumes of calls, emergencies and critical alarms. You will coordinate emergency responses and liaise with clinical teams to support patient safety and service delivery.

This part-time role requires calm, professional communication, teamwork and the ability to prioritise in pressurised situations, with shifts across days to cover the service needs.

Qualifications

• 5 GCSEs (or equivalent qualifications) including English and Mathematics at Grade 4/C or above.
• ECDL, advanced keyboard skills, or equivalent experience, with the ability to use Microsoft Office, email, spreadsheets, internet systems, and adapt to new software applications.
• Customer Care or Customer Service qualification (or equivalent).

Responsibilities

• Answer and route incoming calls, including emergencies.
• Coordinate emergency responses and monitor alarms across sites.
• Maintain on-call rotas and contact records.
• Liaise with clinical teams, Estates, IT and external emergency services.
• Support 24-hour switchboard service and porter allocations.

Skills

Customer service

Teamwork

Independent working

Excellent communication

Multi-tasking

Problem solving

Calm under pressure

Education

GCSE English & Maths (4/C or above)

ECDL / Advanced keyboard skills

Customer Care or Customer Service qualification

Job description

East Lancashire Hospitals NHS Trust in Kendal provides a 24-hour Switchboard service handling high volumes of calls, emergencies and critical alarms. You will coordinate emergency responses and liaise with clinical teams to support patient safety and service delivery.

This part-time role requires calm, professional communication, teamwork and the ability to prioritise in pressurised situations, with shifts across days to cover the service needs.