Emergency Care Operations Leader

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 65,000 - 75,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking a proactive Business Manager to lead operations in the Emergency Department and Same Day Emergency Care at Charing Cross Hospital. You will partner with clinical and corporate teams to drive service delivery, performance, and patient experience across urgent and emergency care services.

The role focuses on leadership, strategic planning, and delivering improvements within one of the Trust’s busiest services, with opportunities to shape patient

Responsibilities

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Job description

Imperial College Healthcare NHS Trust is seeking a proactive Business Manager to lead operations in the Emergency Department and Same Day Emergency Care at Charing Cross Hospital. You will partner with clinical and corporate teams to drive service delivery, performance, and patient experience across urgent and emergency care services.

The role focuses on leadership, strategic planning, and delivering improvements within one of the Trust’s busiest services, with opportunities to shape patient