Emergency Care Operations Leader

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities membership

Job summary

Imperial College Healthcare NHS Trust in London is seeking a forward-thinking Business Manager to support the operational delivery of Urgent and Emergency Care services at Charing Cross Hospital. You will lead day-to-day operations, monitor performance, and drive service improvements in collaboration with clinical and corporate teams.

The role focuses on governance, workforce leadership, budgeting and delivering cost-reduction initiatives while enhancing patient experience and staff engagement.

Qualifications

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Responsibilities

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Job description

Imperial College Healthcare NHS Trust in London is seeking a forward-thinking Business Manager to support the operational delivery of Urgent and Emergency Care services at Charing Cross Hospital. You will lead day-to-day operations, monitor performance, and drive service improvements in collaboration with clinical and corporate teams.

The role focuses on governance, workforce leadership, budgeting and delivering cost-reduction initiatives while enhancing patient experience and staff engagement.