Emergency Care Dispatcher - Out-of-Hours Support

Halescare; Norwich; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Paid training

Rewards & perks

Cycle scheme

Employee Assistance Programme

Pension scheme

Eye tests discount

Staff discounts

Job summary

Hales Home Care in Norwich is recruiting for Out of Hours staff to join our Emergency Duty Team. The role involves answering emergency calls from service users, family members, Care Managers and Care Workers, and supporting them with their queries.

Pay rate is £13.00 per hour. A driving licence isn’t required, but you must be able to get to the branch reliably for your shifts. Full induction training is provided to successful candidates.

Qualifications

• Previous care experience would be ideal.
• Strong understanding of care settings.
• A driving licence isn’t required, but you must be able to get to the branch reliably for shifts.

Responsibilities

• Answering emergency telephone calls from service users, their family members, Care Managers and Care Workers.
• Logging all incoming calls and documenting actions taken.
• Assigning care to care workers on our electronic care planning system.
• Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
• Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.

Job description

Hales Home Care in Norwich is recruiting for Out of Hours staff to join our Emergency Duty Team. The role involves answering emergency calls from service users, family members, Care Managers and Care Workers, and supporting them with their queries.

Pay rate is £13.00 per hour. A driving licence isn’t required, but you must be able to get to the branch reliably for your shifts. Full induction training is provided to successful candidates.