Emergency 999 Call Handler – Welsh/English & Shifts

Welsh Ambulance Services; St Asaph; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Welsh Ambulance Service NHS Trust is inviting applicants to join the Clinical Contact Centre Team as a 999 Call Handler. You will input details quickly and accurately onto a computer system, with listening and keyboard skills being essential.

The role can be pressured and requires good interpersonal skills and experience of working in small teams; you will liaise with the public and Health Care Professionals, and you must be able to work an alternating shift pattern including out of hours,

Qualifications

• 5 GCSEs at Grade C or above, including Maths and English
• Dealing with the public on the phone
• Ability to work as part of a team

Responsibilities

• Liaise with the public and Health Care Professionals and provide excellent customer care
• Input details quickly and accurately onto a computer system; listening and keyboard skills are essential
• Work an alternating shift pattern of variable length including out of hours, bank holidays and weekends

Skills

Excellent interpersonal skills

Excellent communication skills

Customer service skills

Team player

Self-motivated

Flexible approach to work

Ability to work under pressure

Welsh language skills (desirable)

Education

5 GCSEs incl Maths & English

Job description

The Welsh Ambulance Service NHS Trust is inviting applicants to join the Clinical Contact Centre Team as a 999 Call Handler. You will input details quickly and accurately onto a computer system, with listening and keyboard skills being essential.

The role can be pressured and requires good interpersonal skills and experience of working in small teams; you will liaise with the public and Health Care Professionals, and you must be able to work an alternating shift pattern including out of hours,