Emergency 999 Call Handler & Dispatcher

Welsh Ambulance Services University NHS Trust; Cwmbran; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

No perks specified

Job summary

Welsh Ambulance Services University NHS Trust is seeking a dedicated call handler to liaise with the public and with health care professionals. You will manage admissions to the emergency line, input details quickly and accurately, and maintain calm, professional communication under pressure.

The role requires flexibility with alternating shifts including out of hours, bank holidays, and weekends. Listening and keyboard skills are essential, and Welsh language ability is desirable; Welsh and

Qualifications

• Excellent communication and customer care are essential.
• Shifts include out of hours, bank holidays and weekends.
• Input details quickly and accurately onto a computer system.
• Listening and keyboard skills are essential.
• Welsh language desirable; Welsh or English speakers welcome.

Skills

Communication

Customer care

Listening

Typing

Job description

Welsh Ambulance Services University NHS Trust is seeking a dedicated call handler to liaise with the public and with health care professionals. You will manage admissions to the emergency line, input details quickly and accurately, and maintain calm, professional communication under pressure.

The role requires flexibility with alternating shifts including out of hours, bank holidays, and weekends. Listening and keyboard skills are essential, and Welsh language ability is desirable; Welsh and