EMS 999 Call Handler

Welsh Ambulance Services University NHS Trust; Cwmbran; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

No perks specified

Job summary

Welsh Ambulance Services University NHS Trust is seeking a dedicated call handler to liaise with the public and with health care professionals. You will manage admissions to the emergency line, input details quickly and accurately, and maintain calm, professional communication under pressure.

The role requires flexibility with alternating shifts including out of hours, bank holidays, and weekends. Listening and keyboard skills are essential, and Welsh language ability is desirable; Welsh and

Qualifications

• Excellent communication and customer care are essential.
• Shifts include out of hours, bank holidays and weekends.
• Input details quickly and accurately onto a computer system.
• Listening and keyboard skills are essential.
• Welsh language desirable; Welsh or English speakers welcome.

Skills

Communication

Customer care

Listening

Typing

Job description

As part of the role you will liaise with members of the public as well as Health Care Professionals andgood communication and customer care are essential skills required by the post.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.