EMEA XR Implementations Director

Live Nation Entertainment Inc; Greater London; Vor Ort; GBP 110.000 - 160.000; Vollzeit

Zusammenfassung

Ticketmaster Sport, a division of Live Nation Entertainment, is hiring a Director, XR Implementations (EMEA) to lead end-to-end XR deployments across EMEA. You will collaborate with Product, Client Account Management, Operations, Engineering and clients to ensure on-time delivery, high quality standards and exceptional client experience.

You will drive expansion into new territories, develop scalable playbooks and governance to support international growth, and act as executive sponsor at

Qualifikationen

• Significant experience delivering enterprise software implementations.
• Strong project and programme management skills.
• Experience leading cross-functional delivery teams.
• Excellent stakeholder management skills.
• Proven ability to influence senior internal and external stakeholders.
• Strong organisational skills with the ability to manage multiple complex projects simultaneously.
• Excellent written and verbal communication skills.
• Experience managing project risks and dependencies.
• Ability to travel across EMEA when required.

Aufgaben

• Own the end-to-end implementation strategy for all XR deployments across EMEA.
• Lead complex client implementations from project initiation through to successful go live.
• Develop implementation plans, timelines, risks and resource requirements.
• Ensure consistent implementation standards, governance and quality assurance across all projects.
• Act as executive sponsor during critical implementation milestones.
• Lead operational readiness for expansion into new countries and territories.
• Work with Legal, Finance, Product and Engineering to ensure local market readiness.
• Identify country-specific operational, regulatory and ticketing requirements.
• Develop scalable implementation playbooks for future market expansion.
• Become the primary operational lead during implementation projects.
• Build trusted relationships with senior client stakeholders.
• Manage implementation expectations, risks and communications.
• Ensure clients adopt Ticketmaster best practice throughout implementation.
• Partner closely with Product Management, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, Global Support & Operations to ensure successful project delivery.
• Continuously improve implementation methodologies.
• Introduce repeatable project governance and documentation.
• Develop implementation KPIs and reporting.
• Identify opportunities for automation and operational efficiencies.
• Forecast implementation resource requirements.
• Prioritise implementation pipeline.
• Escalate risks early and recommend mitigation plans.
• Support recruitment and development as the implementation function grows.
• Act as the senior implementation partner for clients, building trusted relationships from pre-contract discovery through successful go-live.
• Partner with Sales and Client Account Management on client meetings, product demonstrations, RFP responses and solution presentations, ensuring proposed solutions are practical and deliverable.
• Shape implementation scope, timelines, resource assumptions and delivery approach for new opportunities.
• Provide clear advice on implementation complexity, dependencies, risks and mitigation options during solution design and contract negotiations.
• Translate client requirements into coordinated delivery plans, working with Product, Engineering, Integrations and Operations.
• Lead implementation governance and client communications, maintaining alignment on decisions, milestones, risks and readiness.
• Support clients to adopt agreed Ticketmaster Sport ways of working and maximise confidence at launch.

Jobbeschreibung

Ticketmaster Sport, a division of Live Nation Entertainment, is hiring a Director, XR Implementations (EMEA) to lead end-to-end XR deployments across EMEA. You will collaborate with Product, Client Account Management, Operations, Engineering and clients to ensure on-time delivery, high quality standards and exceptional client experience.

You will drive expansion into new territories, develop scalable playbooks and governance to support international growth, and act as executive sponsor at