Director of XR Implementation (EMEA)

Live Nation; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Concert tickets

Paid time off and holidays

Job summary

Live Nation is seeking a Director, XR Implementations (EMEA) to lead end-to-end XR deployments across current and emerging markets. You will own implementation strategy, governance, and client partnerships to ensure on-time delivery and high satisfaction.

Role requires managing complex programs, building scalable playbooks, and collaborating with Product, Engineering, and Operations. Travel across EMEA is expected as needed.

Qualifications

• Proven ability to lead complex cross-functional delivery programs.
• Strong stakeholder management and executive sponsorship skills.
• Experience delivering enterprise software implementations at scale.
• Ability to travel across EMEA when required.
• Knowledge of Ticketmaster Sport XR and API integrations is a plus.

Responsibilities

• Lead end-to-end XR implementations across EMEA from init to go-live.
• Develop implementation plans, timelines, risks, and resource needs.
• Maintain governance and quality assurance across projects.
• Act as executive sponsor at critical milestones.
• Shape implementation scope, timelines, and delivery approaches for new opportunities.
• Build trusted relationships with senior client stakeholders.
• Ensure client adoption of Ticketmaster Sport best practices at launch.
• Collaborate with Product, Engineering, Integrations and Operations.

Skills

Project management

Stakeholder management

Cross-functional leadership

Client-facing delivery

XR/EMEA experience

Risk & governance

Vendor & contract management

Job description

• Line Manager: VP, Operations – Ticketmaster Sport
• This role offers the opportunity to lead the implementation of our next-generation XR platform across some of the world’s biggest sporting organisations while helping shape our expansion into new international markets
• Working directly for the VP, Operations, you’ll play a key role in defining how Ticketmaster Sport delivers world-class implementations at scale
• The Director, XR Implementations (EMEA) will lead the successful delivery of Ticketmaster Sport XR implementations across existing and emerging EMEA markets
• Working closely with Product, Client Account Management, Operations, Engineering, Integrations and our clients, this role will own the end-to-end implementation lifecycle, ensuring every deployment is delivered on time, to the highest quality standards and with an exceptional client experience
• The role will be instrumental in expanding Ticketmaster Sport’s presence into new territories, developing repeatable implementation methodologies, governance and best practice that can scale alongside our international growth
• Own the end-to-end implementation strategy for all XR deployments across EMEA
• Lead complex client implementations from project initiation through to successful go live
• Develop implementation plans, timelines, risks and resource requirements
• Ensure consistent implementation standards, governance and quality assurance across all projects
• Act as executive sponsor during critical implementation milestones
• Lead operational readiness for expansion into new countries and territories
• Work with Legal, Finance, Product and Engineering to ensure local market readiness
• Identify country-specific operational, regulatory and ticketing requirements
• Develop scalable implementation playbooks for future market expansion
• Become the primary operational lead during implementation projects
• Build trusted relationships with senior client stakeholders
• Manage implementation expectations, risks and communications
• Ensure clients adopt Ticketmaster best practice throughout implementation
• Partner closely with:
• Product Management
• Engineering
• Development
• Integrations
• Client Account Management
• Product Training
• Ticketing Operations
• Global Support & Operations to ensure successful project delivery
• Continuously improve implementation methodologies
• Introduce repeatable project governance and documentation
• Develop implementation KPIs and reporting
• Identify opportunities for automation and operational efficiencies
• Forecast implementation resource requirements
• Prioritise implementation pipeline
• Escalate risks early and recommend mitigation plans
• Support recruitment and development as the implementation function grows
• Act as the senior implementation partner for clients, building trusted relationships from pre-contract discovery through successful go-live
• Partner with Sales and Client Account Management on client meetings, product demonstrations, RFP responses and solution presentations, ensuring proposed solutions are practical and deliverable
• Shape implementation scope, timelines, resource assumptions and delivery approach for new opportunities
• Provide clear advice on implementation complexity, dependencies, risks and mitigation options during solution design and contract negotiations
• Translate client requirements into coordinated delivery plans, working with Product, Engineering, Integrations and Operations
• Lead implementation governance and client communications, maintaining alignment on decisions, milestones, risks and readiness
• Support clients to adopt agreed Ticketmaster Sport ways of working and maximise confidence at launch
• Success in this role will be measured by:
• Successful on-time delivery of XR implementations
• Client satisfaction during implementation projects
• Go-live quality and platform stability
• Adoption of implementation standards across EMEA
• Successful launch into new territories
• Continuous improvement of implementation processes
• Delivery against agreed operational OKRs

Benefits

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Strong project and programme management skills Excellent stakeholder management skills Experience leading cross-functional delivery teams Excellent written and verbal communication skills Significant experience delivering enterprise software implementations Ability to travel across EMEA when required Proven ability to influence senior internal and external stakeholders Experience managing project risks and dependencies Strong organisational skills with the ability to manage multiple complex projects simultaneously Problem solving Accountability Commercial awareness Collaboration Customer focus Influencing skills Adaptability Decision making Project leadership Strategic thinking Experience implementing Ticketmaster Sport XR Experience expanding technology platforms into international markets Knowledge of Ticketmaster Sport products Knowledge of Agile project delivery methodologies Understanding of API integrations and third-party systems Experience within sports ticketing or live entertainment Prince2, PMP or equivalent project management qualification