EMEA Workplace Experience & FM Program Lead

CBRE; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

CBRE is seeking a seasoned Program Manager for Workplace Experience (WX) and FM Operations to drive regional operational strategy across EMEA. You will bridge high-level vision with on-the-ground execution, overseeing complex programs, governance structures, and multi-country delivery.

You will lead cross-functional groups, manage budgets, and provide KPI-driven reporting to senior leadership, shaping a world-class workplace experience for CBRE clients.

Qualifications

• 5+ years in complex, matrixed environments.
• Experience in FM operational delivery and vendor ecosystems.
• Ability to influence senior stakeholders and manage program finances.
• Strong budgeting, governance and reporting capabilities.

Responsibilities

• Act as strategic lead for WX and FM operational initiatives, building governance and dashboards.
• Facilitate large-scale user journeys to design frictionless experiences.
• Ensure consistent service delivery across borders, translating global frameworks locally.
• Lead cross-functional working groups to create a Service Alliance with shared accountability.
• Provide executive-level reporting using KPIs and sentiment data.

Skills

PMO governance

Stakeholder management

Agile/Scrum

Job description

CBRE is seeking a seasoned Program Manager for Workplace Experience (WX) and FM Operations to drive regional operational strategy across EMEA. You will bridge high-level vision with on-the-ground execution, overseeing complex programs, governance structures, and multi-country delivery.

You will lead cross-functional groups, manage budgets, and provide KPI-driven reporting to senior leadership, shaping a world-class workplace experience for CBRE clients.