EMEA Training & Operations Lead - Live Event Tech

Live Nation Entertainment Inc; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Live Nation Entertainment Inc in London is seeking a skilled Trainer for Global Education & Training to design and deliver scalable onboarding and role-based learning across EMEA. You will partner with EP and CAM leads to close capability gaps and drive operational excellence in Host Markets.

The role covers in-person, virtual, and LMS-based learning, with travel across the region, and requires strong communication, adult learning expertise, and a passion for enabling others in complex systems.

Qualifications

• Experience designing and delivering structured onboarding and role-based learning paths.
• Strong communication and presentation skills in multiple formats (in-person, virtual, LMS).
• Ability to travel regionally to deliver training as required.
• Knowledge of TM1 products and translating functionality into practical training.

Responsibilities

• Design and deliver structured onboarding and role-based learning pathways across EP and CAM audiences.
• Deliver training sessions in-person and virtually ensuring effective knowledge transfer and engagement.
• Travel as required to deliver in-person training across the region.
• Operate with a flexible in-office presence aligned to business demand, supporting in-person training, stakeholder engagement, and key learning initiatives in line with OKR-driven learning goals.
• Maintain alignment with evolving market processes and operational requirements.
• Create and maintain product training programs supporting system navigation, best practices, and feature adoption.
• Translate product functionality into practical, role-specific guidance highlighting business impact.
• Partner with EP leadership and Ops stakeholders to identify capability gaps linked to speed and quality.
• Develop training content supporting automation and technology-enabled event builds.
• Educate EP teams on efficiency tools to reduce manual effort and errors.
• Act as consultative SME to improve operational performance through structured learning solutions.
• Leverage deep knowledge of event build processes, event lifecycle management, and reporting functionality to strengthen understanding of system structure and behaviour.
• Provide role-based education to increase system literacy and enable faster troubleshooting.
• Host sessions at Client Education Day covering product updates and feature launches.
• Ensure consistent messaging and successful adoption of system enhancements.
• Independently create and publish e-learning content within the LMS.
• Develop modular, reusable learning assets to scale education regionally.
• Monitor training effectiveness and continuously improve content.
• Provide continuous updates on project status and education initiatives to the Director of Regional Education, EMEA.
• Track milestones, risks, and adoption metrics.
• Build strong partnerships with EP, CAM, Ops Leads, and regional stakeholders.
• Participate in cross-functional meetings to support operational transformation.
• Maintain documentation aligned with global standards.

Skills

Instruction design

Training delivery

Stakeholder engagement

TM1 knowledge

Tools

SharePoint

Confluence

Asana

Continu

Job description

Live Nation Entertainment Inc in London is seeking a skilled Trainer for Global Education & Training to design and deliver scalable onboarding and role-based learning across EMEA. You will partner with EP and CAM leads to close capability gaps and drive operational excellence in Host Markets.

The role covers in-person, virtual, and LMS-based learning, with travel across the region, and requires strong communication, adult learning expertise, and a passion for enabling others in complex systems.