EMEA Technical Support Scientist - Proteomics

Alamar Biosciences, Inc.; United Kingdom; Presencial; GBP 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Descripción de la vacante

Alamar Biosciences, Inc. is seeking a Technical Support Scientist – EMEA with a strong biology background to support customers of our automated proteomics instruments.

You will be the first Technical Support Scientist in Europe, collaborating with sales, marketing, and R&D to enhance products and drive adoption. You will handle inquiries, build knowledge resources, and contribute to training materials while shaping scalable support for a growing life‑science company focused on early disease

Formación

• BS, MS or PhD in the biological sciences.
• At least two years in a scientific customer support role.
• Demonstrated experience in the generation of technical documentation.
• Pragmatic thinker with a clear and effective approach to problem-solving.
• Strong orientation towards process improvement and unwavering commitment to quality.
• In-depth understanding of preparing materials to enhance customer support.
• Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company.
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.

Responsabilidades

• Serve as a primary point of contact for customers for technical and scientific support, coordinating responses with team members.
• Logging cases and resolutions in the CRM.
• Informing requirements for scaling support process and infrastructure.
• Tracking support metrics.
• Perform platform demonstrations as needed to support sales.
• Contribute to building the technical knowledgebase and processes for scaling the user base.
• Collaborate with internal R&D teams during product development, providing Voice of Customer insights.
• Contribute to creation of customer training materials and documentation.
• Assist in scaling the CRM toolset and its integration with ERP and marketing automation.

Conocimientos

Scientific customer support

Technical documentation

Problem solving

Quality focus

Relationship building

Educación

Biological sciences degree

Descripción del empleo

Alamar Biosciences, Inc. is seeking a Technical Support Scientist – EMEA with a strong biology background to support customers of our automated proteomics instruments.

You will be the first Technical Support Scientist in Europe, collaborating with sales, marketing, and R&D to enhance products and drive adoption. You will handle inquiries, build knowledge resources, and contribute to training materials while shaping scalable support for a growing life‑science company focused on early disease