EMEA Technical Support Engineer for Autonomous Platform

Factory; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to ensure customers maximize value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges.

You will partner with customers to drive adoption, contribute to internal tools for diagnostics and automation, and help shape deployment playbooks that improve scalability and operational excellence as Factory scales.

Qualifications

• Experience programming in one or more modern languages (Python, Go, Java, C++, JavaScript/Node.js).
• Experience administering large-scale production environments (hardware, OS, networks, cloud).
• Excellent written and verbal communication skills.
• Strong customer‑centric mindset and desire to help customers succeed.
• Ability to diagnose problems and work calmly under pressure.

Responsibilities

• Solve complex customer challenges across architecture, performance, recovery and security, becoming a go‑to resource on best practices for Factory’s platform.
• Advocate for customers by feeding feedback to product management and engineering teams.
• Develop tools and diagnostics; contribute to internal projects for performance benchmarking, diagnostics and automation.
• Collaborate cross‑functionally with customer success, growth and engineering to design scalable processes and dashboards.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Production environments

Communication

Diagnostic skills

Teamwork

Tools

Observability tools

CI/CD pipelines

Automation frameworks

Job description

Factory is seeking a Technical Support Engineer to ensure customers maximize value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges.

You will partner with customers to drive adoption, contribute to internal tools for diagnostics and automation, and help shape deployment playbooks that improve scalability and operational excellence as Factory scales.