EMEA Product Support Engineer — Own Complex Issues

Academic Key; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

Ashby is hiring a Product Support Engineer in EMEA to own complex technical issues involving APIs, integrations, logs, and data. You’ll act as the escalation point between Support and Product Engineering, establishing regional practices and collaborating across time zones.

You’ll be the first technical owner for EMEA, shaping regional operations, improving documentation, and driving customer outcomes with a data-driven approach.

Qualifications

• Hands-on, customer-centric technical role experience.
• Ability to investigate ambiguous issues involving APIs, integrations, logs, data, and application behavior.
• Clear, constructive communication across time zones and with both technical and non-technical audiences.

Responsibilities

• Own complex technical issues from intake to resolution or escalation.
• Investigate APIs, integrations, logs, data, and configuration end-to-end; provide reproducible steps and context to Engineering.
• Identify recurring problems and contribute to documentation, enablement, tooling, or process improvements.

Skills

APIs

Integrations

Logs

Data handling

Tools

Plain

GitHub

Datadog

Job description

Ashby is hiring a Product Support Engineer in EMEA to own complex technical issues involving APIs, integrations, logs, and data. You’ll act as the escalation point between Support and Product Engineering, establishing regional practices and collaborating across time zones.

You’ll be the first technical owner for EMEA, shaping regional operations, improving documentation, and driving customer outcomes with a data-driven approach.