Platform Support Engineer: Drive Customer Success & Scale

Factory; Greater London; Hybrid; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Factory is seeking a Technical Support Engineer to help customers get maximum value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges, while shaping internal tools for scalability.

You will collaborate with leadership and technical teams to ensure operational excellence as we scale, becoming an expert resource on best practices for running Factory’s

Qualifikationen

• Proficiency in one or more modern programming languages.
• Hands-on experience managing large-scale production environments.
• Excellent written and verbal communication abilities.
• Desire to help customers and advocate for success.
• Strong diagnostic instincts for real-time problem solving.
• Ability to learn quickly and adapt to new tech.
• Collaborative mindset and good judgment for teamwork.

Aufgaben

• Solve complex customer challenges in architecture, performance, recovery and security.
• Advocate for customers by feeding feedback to product and engineering.
• Develop tools and diagnostics for benchmarking, diagnostics, and automation.
• Collaborate with customer success, growth and engineering to design scalable processes and dashboards.

Kenntnisse

Python

Go

Java

C++

JavaScript/Node.js

AWS

Azure

Google Cloud

Operational experience

Communication skills

Customer success

Diagnostic thinking

Learning agility

Teamwork

Tools

Observability tools

CI/CD pipelines

Automation frameworks

Jobbeschreibung

Factory is seeking a Technical Support Engineer to help customers get maximum value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges, while shaping internal tools for scalability.

You will collaborate with leadership and technical teams to ensure operational excellence as we scale, becoming an expert resource on best practices for running Factory’s