Frontline AI Platform Engineer - Customer Implementations Lead

Factory; Greater London; Vor Ort; GBP 100.000 - 160.000; Vollzeit

Zusammenfassung

Factory is seeking a Forward Deployed Engineer to lead end-to-end implementations of our automation platform for enterprise customers. You will partner directly with customer teams, design optimized workflows, and champion rapid product adoption on-site.

This role reports to the CEO and blends engineering, product strategy, customer success, and go-to-market work. You will drive high-impact projects, troubleshoot across diverse codebases, and help expand Factory’s capabilities while aligning

Qualifikationen

• 3–10 years of experience in AI or software engineering with innovative contributors.
• Ability to grasp new technologies quickly and work across a broad tech stack.
• Strong problem-solving skills and excellence in communication with stakeholders.

Aufgaben

• Lead end-to-end customer implementations and integrations of Factory’s platform.
• Serve as the CEO's technical lead on customer engagements and drive adoption.
• Execute special engineering projects aligned with customer needs and product roadmap.
• Respond rapidly to customer requirements and troubleshoot across diverse codebases.
• Develop tooling and documentation to support customers at scale.
• Collaborate with Product, Engineering, Sales and Operations to translate feedback into improvements.
• Continuously learn and stay updated on software development practices and AI automation.

Kenntnisse

3-10 years experience

AI/Software engineering background

Broad tech stack proficiency

Problem solving

Strong communication

Proactive learner

Tools

Codebase familiarity

On-site collaboration

Jobbeschreibung

Factory is seeking a Forward Deployed Engineer to lead end-to-end implementations of our automation platform for enterprise customers. You will partner directly with customer teams, design optimized workflows, and champion rapid product adoption on-site.

This role reports to the CEO and blends engineering, product strategy, customer success, and go-to-market work. You will drive high-impact projects, troubleshoot across diverse codebases, and help expand Factory’s capabilities while aligning