EMEA Tech Operations Leader — Incident & Service Delivery
Starbucks EMEA
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Benefits offered by this job
Job summary
Starbucks EMEA is seeking a Technology Operations Manager to drive stable, secure and high-performing technology services across stores and platforms in the EMEA region. You will provide operational leadership across IT platforms, networks and digital services, ensuring resilience and alignment with partner and business needs.
You will bring proven experience in technology operations or IT service management within a multi-site, consumer-facing environment, with strong stakeholder communication
Qualifications
- Proven experience leading technology operations in large multi-site environments.
- Strong knowledge of ITIL practices including incident, problem and change management.
- Excellent stakeholder communication and partner-first service delivery mindset.
Responsibilities
- Lead end-to-end technology operations for the EMEA region to ensure services are available, secure and high-performing.
- Oversee major incidents, problem and change processes with timely restoration and clear communications.
- Collaborate with market teams and licensees to deliver partner-friendly technology solutions.
- Manage third-party service providers against SLAs and improvement plans.
Skills
Job description
Starbucks EMEA is seeking a Technology Operations Manager to drive stable, secure and high-performing technology services across stores and platforms in the EMEA region. You will provide operational leadership across IT platforms, networks and digital services, ensuring resilience and alignment with partner and business needs.
You will bring proven experience in technology operations or IT service management within a multi-site, consumer-facing environment, with strong stakeholder communication
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