EMEA Sales Support Lead — Commercial Ops & Escalations

Nordson Corporation; Aylesbury; On-site; GBP 42,000 - 64,000; Full time

Job summary

Nordson Test & Inspection in Aylesbury, United Kingdom, seeks a highly motivated Senior Sales Support EMEA to join our team. You will provide commercial, operational and service administration support to the regional sales organization, manage service contracts, prepare quotes, and coordinate orders across the EMEA region.

You will collaborate with Sales, Service, Operations, Finance and Sales Administration teams to deliver exceptional customer experience and ensure efficient business

Qualifications

• Minimum 5 years’ experience in sales support, sales administration, customer service or commercial operations.
• Experience supporting international customers and sales teams.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools.
• Experience using CRM and ERP business systems.

Responsibilities

• Provide commercial and operational support for Top Customers, Selected Top Customer will be supported Globally.
• Act as the primary point of contact for customer escalation and service exceptions.
• Administer and manage EMEA Service Level Agreement (SLA) contracts including renewals, invoicing support and contract compliance.
• Provide commercial and operational support systems & parts sourced from non-Aylesbury, UK factories.
• Create and maintain quotations, and validate discount approval records within existing systems.
• Work closely with Sales, Finance, Operations & Factory Sales Admin to collate monthly forecasts, bookings and shipments.
• Review and monitor forecast data, identifying trends and opportunities to improve forecast accuracy.
• Maintain customer and prospect data within CRM & ERP
• Generate and present regular reports on key performance indicators
• Assist in the preparation of quarterly business reviews and presentations for senior management.
• Coordinate with Service, Operations and Engineering teams to ensure customer requirements are met efficiently.
• Drive continuous improvement in sales support processes, data quality and commercial administration activities.
• Respond to customer and sales requests by telephone, email and other communication channels.

Skills

Sales support

CRM systems

Data analysis

Excel advanced

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

SAP

C4C

Efacs

ERP systems

Job description

Nordson Test & Inspection in Aylesbury, United Kingdom, seeks a highly motivated Senior Sales Support EMEA to join our team. You will provide commercial, operational and service administration support to the regional sales organization, manage service contracts, prepare quotes, and coordinate orders across the EMEA region.

You will collaborate with Sales, Service, Operations, Finance and Sales Administration teams to deliver exceptional customer experience and ensure efficient business