EMEA Regional Crisis Manager

TikTok; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

TikTok in London is seeking a Regional Crisis Manager to advance the Crisis Management program across the region. You will lead regional CMTs, coordinate activations, and drive post-incident reviews while advising senior stakeholders.

You will develop and operationalise crisis management standards, monitor threats, and mentor Crisis Specialists. A track record in regional/global crisis operations and international travel is essential for this role.

Qualifications

• Experience managing crisis operations, planning and/or exercises at regional/global levels.
• Strong project management skills and thought leadership.
• Coordinating corporate functions in a highly complex environment.
• Writing clearly and succinctly for diverse audiences.
• Smart judgments and principled decision-making during high-urgency situations.
• Ability to work in the office five days a week and travel internationally on a frequent basis.

Responsibilities

• Drive regional Crisis Management Strategy & Programme development across the region.
• Lead and coordinate Crisis Management Teams (CMTs) and maintain readiness.
• Design and deliver regional CMT training, risk-based exercises and workshops.
• Lead real-time CMT activations and coordinate post-incident reviews.
• Monitor existing and emerging physical security threats and risks.
• Build relationships with regional partners and senior leaders for awareness and engagement.
• Mentor Crisis Specialists and regional team members.

Skills

Crisis management

Project management

Stakeholder management

Team leadership

Clear writing

Decision-making under pressure

Job description

Responsibilities

The Physical Security department is responsible for the overall security of the company's personnel, physical assets and facilities. Based on security risks, the Physical Security team establishes and continuously improves security policies, procedures & standard, infrastructure, human and technical preventive measures, employee security awareness, alarm and incident response capabilities, etc., to safeguard the company's business operations worldwide.

As the Regional Crisis Manager, you will be responsible for advancing & operationalising the Crisis Management program for the region, and also be the crisis coordinator/ advisor of Local/Regional CMTs across your region with quick response and solving issues and problems. Your quick thinking and stakeholder management skills will be put to practical use to resolve crises by your team in a timely and appropriate manner.

• Crisis Management Strategy & Programme Development: Drive the regional adoption, operationalisation, development and continuous improvement of the company's Physical Security’s (PSec) global Crisis Management (CM) strategy, ensuring consistent methodology, standards and practices across the region.
• Crisis Management Team Readiness & Preparedness: Lead and coordinate tactical and strategic Crisis Management Teams (CMTs), including maintaining team rosters and response plans, tracking CMT maturity and readiness, and enhancing preparedness tools, capabilities and risk registers.
• Training, Exercises & Capability Building: Design and deliver regional CMT training, risk-based exercises and workshops to strengthen crisis preparedness and response capabilities; communicate crisis management concepts clearly and effectively to non-technical audiences.
• Crisis Response & Post-Incident Management: Lead and facilitate real-time CMT activations in partnership with Security Managers and cross-functional stakeholders, including activation coordination and scribing; facilitate post-incident reviews and drive follow-up actions to address identified gaps.
• Risk & Threat Monitoring: Monitor existing and emerging physical security threats and the evolving risk landscape, translating insights into actions that strengthen regional crisis preparedness and organisational resilience.
• Stakeholder Management & Global Partnership: Build trusted relationships with regional partners and senior business leaders to strengthen programme awareness and engagement, enhance user experience and drive continuous improvement; support central projects that further develop and enhance the global CM programme.
• Team Leadership & Regional Support: Manage and mentor Crisis Specialists and junior team members to support regional needs, while undertaking other responsibilities as required.

Qualifications

Minimum Qualifications

• A proven record of managing crisis management operations, planning and/or exercises, including program design and implementation at the regional/global-level.
• Strong project management skills and thought leadership.
• Coordinating corporate functions in a highly complex environment.
• Writing clearly and succinctly, and in a manner which appeals to a wide audience.
• Smart judgements and principled decision-making during high-urgency situations.
• Ability to work in the office five days a week and travel internationally on a frequent basis.

Preferred Qualifications

• 5+ years of crisis management experience in Europe, Middle East and Africa.
• In-depth understanding of Middle East geopolitics.
• Team management experience.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.