Security Systems Service and Commissioning Manager - EMEA

TikTok; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading video platform company in London seeks a Security Systems Service and Commissioning Manager to oversee their physical security systems service program. Key responsibilities include managing service operations, supporting security integrators, and presenting service metrics to leadership. The ideal candidate has 5+ years in enterprise-level security systems and project management experience. Join a firm that celebrates diversity and is committed to creativity and innovation.

Qualifications

• 5 years managing enterprise-level security systems.
• 3+ years as a security systems project manager.
• Experience leading 3rd party security integrators on installations.

Responsibilities

• Manage the physical security systems service program.
• Support the selection and management of security integrators.
• Influence the development of physical security system standards.

Skills

Managing enterprise-level security systems

Project management methodologies (Waterfall, Agile)

Deep expertise in CCTV and Physical Access Control systems

Networking principles understanding

Job description

Security Systems Service and Commissioning Manager - EMEA

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Responsibilities

• Manage and lead the physical security systems service program, including routine service, preventive & reactive maintenance, and system operations.
• Support the selection and management of security integrators performing hardware installations, system programming, troubleshooting and repairs.
• Lead projects and break-fix tickets within your region while also focusing on team development, coaching, creating efficiencies, and scaling the team's bandwidth.
• Develop and manage strong relationships with guard teams, facilities, procurement, IT and security system vendors.
• Present service program-related metrics, reports, trends, vendor performance, and provide weekly reports for leadership.
• Influence the development of physical security system standards and policies.
• Provide updates on project status, tasks, and system health to security leadership.
• Perform security job walks and provide presentations to security leadership on recommended security designs.
• Manage the programming of security devices.
• Drive continuous improvement via lessons learned and root cause analysis of any issues.

Minimum Qualifications

• 5 years managing enterprise-level security systems (such as access control, video surveillance, intercom systems, etc.).
• 3+ years as a security systems project manager with an understanding of PM methodologies such as Waterfall and Agile.
• Understanding of networking principles (IP addressing, LAN vs WAN, etc.).
• Deep expertise in a variety of CCTV and Physical Access Control systems.
• Experience leading and managing 3rd party security integrators on security installations with budgets of at least $1M, including coordination of structured cabling, electronic locking systems, CAD drawings, etc.

Preferred Qualifications

• Certifications such as PMP, CSM, CSPM, or similar.
• Prior experience working at a multinational company (tech/media/entertainment preferred).
• Ability to adapt to different tools and leverage them to enhance the program.
• Lenel OnGuard Certification (Advanced access or higher).
• Experience coordinating among partner teams with different backgrounds and within a fast-paced working environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.