Program Specialist, Workplace Strategy (Mandarin Speaker)

ByteDance; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

TikTok is seeking a senior policy and workplace operations leader to drive policy research, development and strategic planning across regional teams in London. You will partner with R&D stakeholders in China and align initiatives with global practices.

The role emphasizes data-driven evaluation, cross-functional collaboration, and change management to deliver measurable outcomes for workplace programmes.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Strong communication, organizational, analytical and problem-solving skills with leadership experience.
• Full professional proficiency in English and Mandarin; collaborate with China-based R&D.
• Proficient in MS Office (Word, PowerPoint, Excel, Project).
• Willingness to travel internationally.

Responsibilities

• Policy research, analysis and evaluation of policies, regulations, and legislation.
• Develop data-driven policies and guidelines addressing workplace programme challenges.
• Support regional strategic planning and measurable initiatives.
• Engage cross-functionally with business teams to co-create solutions.
• Utilize data insights to measure programme success and impact.
• Provide guidance to stakeholders and lead cross-functional projects.
• Plan, execute and govern programmes end-to-end.
• Establish performance metrics and management reporting.
• Lead change and transformation initiatives with teams.

Skills

Strategic mindset

Leadership

Communication

Analytical thinking

Problem-solving

Multicultural collaboration

English and Mandarin fluency

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

Job description

Responsibilities

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to workplace programme requirements; identify gaps and challenges and propose targeted solutions.
• Policy Development: Support the creation of data and evidence-based policies, guidelines and initiatives to address workplace programme challenges, drive innovation, enhance customer satisfaction, and align with programme requirements and forward-looking industry practices.
• Strategic Planning: Support regional teams in developing strategic plans and frameworks to deliver policy initiatives and interventions with measurable success outcomes.
• Business Partnership & Stakeholder Engagement: Engage, consult and partner cross-functionally with business teams to co-create and propose systemic, sustainable solutions.
• Data Management, Monitoring & Evaluation: Leverage data analysis, insights and before/after models to measure programme success and support development; establish monitoring and evaluation mechanisms to assess policy and intervention impact.
• Consultation & Collaboration: Provide expertise, support and guidance to stakeholders, operation teams and business leaders; leverage industry expertise and resources to propose actionable solutions.
• Project Management: Plan, execute, evaluate and govern cross-functional projects and programs end-to-end.
• Performance Monitoring & Reporting: Establish performance metrics and benchmarks for COE activities; track progress, measure outcomes and prepare management reports.
• Change Management: Lead change and transformation initiatives; provide guidance, support and training to relevant teams.

Qualifications

• Minimum Qualification(s):
• Bachelor’s degree (BA) or equivalent professional experience.
• Demonstrated strategic mindset with thought leadership capabilities.
• Strong communication, organizational, analytical and problem-solving skills, with proven leadership experience in diverse and multicultural environments.
• Strong project and program management experience, with a track record of delivering for global internal/external audiences within a matrixed organizational structure.
• Full professional proficiency in both English and Mandarin, as the role will collaborate closely with the R&D stakeholders based in China.
• Proficiency in MS Office applications (Word, PowerPoint, Excel, Project).
• Willingness to travel internationally when required.
• Preferred Qualification(s):
• Professional experience in workplace operations, real estate, administration, consulting, general business management or related fields.
• Demonstrated ability to drive growth and deliver innovative solutions, with an open mindset toward change and challenges.
• Prior experience in people and vendor management.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.