EMEA Refund Fraud Strategy Lead

Deliveroo; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Deliveroo in London is seeking a senior leader to head the Credit and Refund (C&R) Fraud domain, shaping the strategy to reduce fraud while protecting genuine customers. You will build the team, define governance, and partner with Product, Engineering, Analytics and Finance.

You will own performance across fraud metrics, design scalable controls, and translate complex risk into clear actions. The role requires 10+ years in fraud, risk, or integrity domains, with strong leadership and

Qualifications

• Extensive experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain.
• Experience leading and developing experienced individual contributors and/or managers.
• Demonstrated ownership of a substantial business outcome or risk domain portfolio.
• Track record of defining and executing strategies on a 1-2 year horizon.
• Ability to translate complex problems into scalable product, policy or operational solutions.

Responsibilities

• Set and own the 1-2 year vision and strategy for C&R Fraud with a focused roadmap.
• Identify emerging risks, vulnerabilities and opportunities proactively.
• Balance fraud loss, customer experience, and costs when designing controls.
• Develop compelling business cases for product, policy and operational investments.
• Lead a cross-functional strategy and investment across Product, Engineering and Analytics.

Skills

Leadership

Strategy development

Cross-functional collaboration

Data analysis

Communication

Stakeholder management

Job description

Deliveroo in London is seeking a senior leader to head the Credit and Refund (C&R) Fraud domain, shaping the strategy to reduce fraud while protecting genuine customers. You will build the team, define governance, and partner with Product, Engineering, Analytics and Finance.

You will own performance across fraud metrics, design scalable controls, and translate complex risk into clear actions. The role requires 10+ years in fraud, risk, or integrity domains, with strong leadership and