EMEA Product Experience Lead: Privacy & Compliance

The Walt Disney Company; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance & dental

Disney Theme Parks access

Disney discounts

Parental leave

Employee Resource Groups

Job summary

The Walt Disney Company in London is seeking a Product Experience Manager for EMEA to lead cross-functional initiatives that protect and enhance the Disney+ customer experience. You will translate complex regulatory requirements into scalable product solutions and drive readiness for GDPR and related frameworks.

Based in our London office with a hybrid working pattern, you will collaborate with Legal, Privacy, Compliance, Engineering and Marketing to deliver compliant, customer-centric product

Qualifications

• Proven experience within a digital business with a trading mindset.
• 7+ years of product-focused experience in technology-led or digital media environments.
• Deep understanding of SVOD or consumer subscription platforms.
• Strong knowledge of privacy, consent and regulatory compliance concepts.
• Ability to translate complex legal requirements into product requirements for technical and non-technical stakeholders.
• Experience working in cross-functional, multi-territory organizations.
• Analytical mindset with data-driven decision making.
• Excellent communication and stakeholder management skills.
• Bachelor's Degree or higher.

Responsibilities

• Serve as the primary collaborator between Legal, Privacy and Compliance to implement new rules in product and document for global teams.
• Lead planning and delivery of legal, regulatory and privacy changes across the Disney+ platform in EMEA, localizing journeys and communications.
• Maintain an overview of market nuances across EMEA and align with global strategies.
• Translate complex requirements into simple, customer-friendly experiences for multiple teams.
• Anticipate regulatory change and drive cross-functional readiness to minimize delivery risk.
• Own compliance for pricing and consumer protection, including consent prompts and renewal cycles.
• Lead the EMEA roadmap for customer messaging and marketing consent across channels.
• Define and optimize customer journeys for mobile number capture and usage with clear consent flows.
• Scope and support rollout of add-ons, bundles and on-platform engagement features.
• Act as a lead and mentor for other contributors while upholding Disney values.

Skills

Product leadership

Privacy by design

Cross-functional collaboration

Regulatory compliance

SVOD experience

Stakeholder management

Education

Bachelor's degree or higher

Job description

The Walt Disney Company in London is seeking a Product Experience Manager for EMEA to lead cross-functional initiatives that protect and enhance the Disney+ customer experience. You will translate complex regulatory requirements into scalable product solutions and drive readiness for GDPR and related frameworks.

Based in our London office with a hybrid working pattern, you will collaborate with Legal, Privacy, Compliance, Engineering and Marketing to deliver compliant, customer-centric product