Product Experience Manager

The Walt Disney Company; Greater London; Híbrido; GBP 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Private medical insurance & dental

Disney Theme Parks access

Disney discounts

Parental leave

Employee Resource Groups

Descripción de la vacante

The Walt Disney Company in London is seeking a Product Experience Manager for EMEA to lead cross-functional initiatives that protect and enhance the Disney+ customer experience. You will translate complex regulatory requirements into scalable product solutions and drive readiness for GDPR and related frameworks.

Based in our London office with a hybrid working pattern, you will collaborate with Legal, Privacy, Compliance, Engineering and Marketing to deliver compliant, customer-centric product

Formación

• Proven experience within a digital business with a trading mindset.
• 7+ years of product-focused experience in technology-led or digital media environments.
• Deep understanding of SVOD or consumer subscription platforms.
• Strong knowledge of privacy, consent and regulatory compliance concepts.
• Ability to translate complex legal requirements into product requirements for technical and non-technical stakeholders.
• Experience working in cross-functional, multi-territory organizations.
• Analytical mindset with data-driven decision making.
• Excellent communication and stakeholder management skills.
• Bachelor's Degree or higher.

Responsabilidades

• Serve as the primary collaborator between Legal, Privacy and Compliance to implement new rules in product and document for global teams.
• Lead planning and delivery of legal, regulatory and privacy changes across the Disney+ platform in EMEA, localizing journeys and communications.
• Maintain an overview of market nuances across EMEA and align with global strategies.
• Translate complex requirements into simple, customer-friendly experiences for multiple teams.
• Anticipate regulatory change and drive cross-functional readiness to minimize delivery risk.
• Own compliance for pricing and consumer protection, including consent prompts and renewal cycles.
• Lead the EMEA roadmap for customer messaging and marketing consent across channels.
• Define and optimize customer journeys for mobile number capture and usage with clear consent flows.
• Scope and support rollout of add-ons, bundles and on-platform engagement features.
• Act as a lead and mentor for other contributors while upholding Disney values.

Conocimientos

Product leadership

Privacy by design

Cross-functional collaboration

Regulatory compliance

SVOD experience

Stakeholder management

Educación

Bachelor's degree or higher

Descripción del empleo

Job ID 10163370 Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Nov. 09, 2026

The Product Experience Manager for EMEA is a subject matter expert who leads cross-functional product initiatives that protect and enhance the Disney+ customer experience while supporting commercial and engagement objectives across DE & ESPN International. In this innovative, tech-savvy and collaborative role, you will translate complex regional legal, privacy and consumer protection requirements into scalable, customer-centric product solutions that keep Disney at the forefront of flexible, efficient and technologically advanced storytelling experiences.

The role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Serve as the primary collaborator between Legal, Privacy and Compliance to determine how new legal and regulatory rules are implemented in product, ensuring solutions balance compliance and business needs and are clearly documented for global product teams.
• Lead the planning, prioritization and delivery of legal, regulatory and privacy-driven changes across the Disney+ platform in EMEA, ensuring customer journeys, communications and documentation are localized, tested and delivered on time.
• Maintain a clear view of compliance requirements and market nuances across EMEA, reflecting local differences in product experiences, roadmaps and launch plans while aligning with global strategies.
• Translate complex legal, privacy and consumer protection requirements into simple, customer-friendly experiences and guidance for Product, Marketing, CRM and other cross-functional teams, acting as a trusted subject matter expert and problem-solver.
• Anticipate regulatory change (e.g., GDPR and related frameworks) and drive cross-functional readiness, surfacing implications early, aligning stakeholders and minimizing delivery risk for new or updated features.
• Own compliance requirements for pricing and consumer protection, including consent prompts, notice periods, renewal cycles and offer messaging, ensuring accuracy and clarity for each market and highlighting risks or exposure where needed.
• Lead the EMEA roadmap for customer messaging and marketing consent, identifying new channels and consent opportunities, and testing initiatives that improve consent capture, customer reach and channel adoption while respecting local privacy rules.
• Define and optimize customer journeys for mobile number capture and usage across verification, transactional and marketing communications, ensuring clear consent flows and consistent experiences.
• Scope and support the rollout of wider proposition and product initiatives such as add-ons, bundles and on-platform engagement features, partnering with customer engagement teams to drive early-life engagement and habit-building behaviors.
• Act as a lead and mentor for other individual contributors, providing coaching, sharing best practices and guiding cross-functional teams through complex, multi-territory initiatives while upholding Disney values and a collaborative culture.

Required Qualifications & Skills

• Proven experience within a digital business such as subscription, retail or trading, with a strong trading mindset and track record of optimizing core retention KPIs.
• 7+ years of product-focused experience in technology-led or digital media environments, acting as a subject matter expert and lead across cross-functional initiatives.
• Deep understanding of SVOD or consumer subscription platforms, including the unique challenges of subscription lifecycle management, customer engagement and churn mitigation.
• Strong knowledge of privacy, consent and regulatory compliance concepts (e.g., GDPR and related frameworks) and how they impact digital products, customer journeys and messaging experiences.
• Demonstrated ability to translate complex legal and regulatory requirements into clear, actionable product requirements, customer experiences and implementation plans for technical and non-technical stakeholders.
• Experience working in cross-functional, multi-territory or matrixed organizations, building strong partnerships with Legal, Privacy, Compliance, Engineering, Marketing and local market teams.
• Analytical mindset with demonstrable problem-solving skills, including the ability to balance competing priorities and use data to inform decisions and trade-offs.
• Excellent communication, presentation and stakeholder management skills, including the ability to explain difficult concepts and negotiate with others to adopt a different point of view.
• Demonstrated ability to thrive in fast-paced, ambiguous environments, championing change and driving results while acting as a collaborative team player and mentor.
• Bachelor's Degree or higher in a relevant field.

Preferred Qualifications:

• Experience with consent and privacy management solutions, or tools supporting privacy, governance and compliance in digital or media environments.
• Background in media, streaming or Ad Tech environments, particularly where privacy, compliance and customer engagement intersect.
• Relevant privacy or compliance certifications (e.g., CIPP, CIPM, CIPT or similar) or advanced training in data governance, privacy or digital product management.
• Master’s degree or other advanced education in a related discipline.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
• Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.