EMEA People Operations Process Owner — Benefits Lead

Booking.com; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Total rewards

Employee discounts

Job summary

Booking.com is seeking a People Operations Process Owner (EMEA Benefits) to own and continuously improve end-to-end HR processes, with a focus on benefits. You will work with People Operations, Benefits, and IT partners to resolve complex queries, monitor performance and implement policy changes.

You will also provide process guidance, maintain documentation, deliver training, and drive continuous process improvements that enhance service delivery and employee experience.

Qualifications

• Experience in Global People Operations, ideally in a Shared Service Center structure.
• Deep understanding of employee lifecycle journeys and core HR processes.
• Proven track record of end-to-end process redesign and deployment.

Responsibilities

• Own end-to-end HR processes governance including metrics and handover points.
• Develop and implement optimized processes to boost efficiency and satisfaction.
• Design, monitor and report process metrics with cross-functional teams.
• Provide training and guidance to operational teams and stakeholders.
• Coordinate process audits and drive continuous improvement initiatives.
• Collaborate with Policy Owners, People Tech and stakeholders for policy deployment.

Skills

Workday

ServiceNow

Process design

Stakeholder management

Communication

Tools

HR systems

Job description

Booking.com is seeking a People Operations Process Owner (EMEA Benefits) to own and continuously improve end-to-end HR processes, with a focus on benefits. You will work with People Operations, Benefits, and IT partners to resolve complex queries, monitor performance and implement policy changes.

You will also provide process guidance, maintain documentation, deliver training, and drive continuous process improvements that enhance service delivery and employee experience.