EMEA Payroll Specialist - Workday & Client Support

OneSource Virtual; Derry/Londonderry; On-site; GBP 32,000 - 42,000; Full time

Job summary

OneSource Virtual is seeking a Payroll Administrator to deliver exceptional payroll services to our Workday-based client portfolio. You will interface with customers to provide a best-in-class payroll experience in a fast-paced environment and support processing via Workday.

You will handle data entry, payslip distribution, and regulatory form processing (P45/P11D) while ensuring accuracy and timeliness. This role focuses on client service and adherence to SLAs across multiple accounts.

Qualifications

• General knowledge of payroll functions and processing.
• Experience with payroll tax and fringe benefits preferred.
• Detail-oriented with strong analytical skills.
• Ability to work independently in a team environment.
• Strong communication and customer service skills.

Responsibilities

• Provides outstanding payroll services support.
• Assists the Payroll Specialists with processing client payrolls using Workday.
• Inputting payroll data to Workday including data onto customer EIBs for payroll processing.
• Perform payroll administrative duties including data entry and distribution of payslips, P45 & P11D forms.
• Assists with monitoring tickets ensuring SLAs are maintained or exceeded for clients.
• Updates payroll records as appropriate.
• Ensures all relevant documents are filed/stored in accordance with policy or regulation.
• Other related customer-specific administration tasks.
• Responsible for administering the court order system and processes including setting up new customers, distributing daily files, sending confirmations, and off-boarding customers.
• Manage the ticketing system queue and escalations to management.
• Ensure that all tickets meet SLAs.
• Generate reports for customer presentations, metrics tracking, and internal processing use.
• Interact with various departments to answer questions and resolve issues.
• Work on special projects as needed.

Skills

Payroll processing

Customer service

Data entry

Attention to detail

Communication skills

Tools

Workday

MS Word

Excel

Job description

OneSource Virtual is seeking a Payroll Administrator to deliver exceptional payroll services to our Workday-based client portfolio. You will interface with customers to provide a best-in-class payroll experience in a fast-paced environment and support processing via Workday.

You will handle data entry, payslip distribution, and regulatory form processing (P45/P11D) while ensuring accuracy and timeliness. This role focuses on client service and adherence to SLAs across multiple accounts.