EMEA Operations Account Manager

Matthews International; England; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading packaging and brand experience company is seeking a Regional Operations Account Manager in the EMEA region. This role focuses on client relationship management and leading teams to ensure operational excellence and continuous improvement in service delivery. Ideal candidates will have a logistics or manufacturing background.

Qualifications

• Experience in GMP environments preferred.
• Understanding of manufacturing supply chains advantageous.

Responsibilities

• Lead and motivate regional teams for operational excellence.
• Act as the central contact for key clients.
• Drive continuous improvement in processes and performance.

Skills

Relationship-building

Communication

Problem-solving

Job description

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.

Remote Working

We're seeking a dynamic Regional Operations Account Manager to lead the performance and ongoing development of a major global account across the EMEA region. If you come from a logistics, artwork production, or manufacturing operations background, and know how to align people, process, and performance, this is an opportunity to step into a regional leadership role.

JOB RESPONSIBILITIES

In this role, you will:

• Lead and motivate regional teams to ensure the smooth delivery of services and operational excellence.
• Act as a central point of contact for our key client, building trusted relationships and proactively representing the team in high-level meetings, projects, and initiatives.
• Identify and drive continuous improvement opportunities in processes, performance, and collaboration—ensuring we consistently exceed expectations.
• Coordinate across teams and time zones, helping operational staff translate goals into results, while maintaining focus on quality, compliance, and customer satisfaction.

QUALIFICATIONS / REQUIREMENTS

You’re a natural relationship-builder, confident communicator, and problem-solver who can lead through influence.

Experience in GMP environments or an understanding of manufacturing supply chains would be a strong advantage.

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