EMEA Key Account Director: Growth, Strategy & Partnerships

DS Smith Plc; Manchester; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

DS Smith Plc in the UK seeks a Regional Key Account Director to lead the EMEA region for a strategic global client partnership. You will drive account performance, client satisfaction and sustained commercial growth across the region, with travel across the EMEA.

Based in the UK, you will partner with the Global Client Director and regional teams, shape account strategy, and lead a high-performing international team to deliver value and innovative solutions.

Formación

• Significant experience in a senior account management, commercial, or operational leadership role.
• Proven leadership experience within shopper marketing, retail display, POS, packaging, or a related sector, ideally in an international environment.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management.
• Proven success in growing strategic accounts, delivering service excellence, and strengthening long-term client partnerships.
• A proven ability to develop and lead high-performing teams.
• Strong stakeholder management, negotiation, and influencing skills.
• Excellent analytical and problem-solving capabilities.
• A proactive, resilient, and customer-focused approach.

Responsabilidades

• Lead end-to-end delivery and performance of a major client account.
• Build senior-level client relationships as primary strategic partner and escalation point.
• Drive commercial performance through P&L management, forecasting, budgeting, profitability analysis, and cost control.
• Develop and implement account strategies that support client objectives and business growth.
• Identify and deliver continuous improvement initiatives that enhance operational efficiency, customer experience, and value creation.
• Collaborate with operational, commercial and functional teams to deliver innovative solutions and exceptional customer outcomes.
• Ensure strong governance, compliance, risk management, and performance reporting across the account.
• Leverage customer insights and performance data to drive service enhancements, innovation, and long-term growth.
• Support new business opportunities, service implementations, customer reviews, and audit activities.
• Collaborate closely with the Global Client Director and fellow Regional Key Account Directors to ensure a consistent global approach while meeting regional customer requirements.

Conocimientos

Senior account management

P&L ownership

Stakeholder management

Team leadership

Financial forecasting

Negotiation & influence

Analytical problem solving

Descripción del empleo

DS Smith Plc in the UK seeks a Regional Key Account Director to lead the EMEA region for a strategic global client partnership. You will drive account performance, client satisfaction and sustained commercial growth across the region, with travel across the EMEA.

Based in the UK, you will partner with the Global Client Director and regional teams, shape account strategy, and lead a high-performing international team to deliver value and innovative solutions.