EMEA IFM Operations Director — Transformation

CBRE, Inc.; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking an EMEA Operations Director to lead end-to-end Integrated Facilities Management delivery across a high-profile portfolio. You will oversee multidisciplinary teams spanning engineering, workplace experience, business support and soft services to guarantee exceptional operational performance and client satisfaction.

The role requires a strategic operations leader adept at driving workplace transformation, mobilisations, and continuous improvement while

Qualifications

• Bachelor's degree preferred or equivalent executive-level experience.
• Demonstrated success in demanding corporate environments (Financial Services/Technology/Professional Services).
• Experience delivering complex regional mobilisations and change programmes across multiple EMEA jurisdictions.

Responsibilities

• Lead full-scope IFM operations across the EMEA portfolio, ensuring compliance, resilience, and delivery of contractual commitments while exceeding SLA/KPI targets.
• Drive portfolio transitions, site mobilisations, and workplace transformation projects across the region with account leadership and project teams.
• Act as operational partner to client real estate leaders, aligning delivery with business objectives.
• Champion continuous improvement via best-in-class processes, digital FM technologies, and sustainability programmes.
• Lead, mentor, and develop regional teams, overseeing recruitment, succession planning and performance management.
• Partner with finance to oversee budgets, optimise resources, and manage supplier performance and contractual matters.
• Promote CBRE's RISE values across client, colleague, and supplier interactions.

Skills

Leadership

Stakeholder management

Budget management

Change management

Communication skills

Education

Bachelor's degree (preferred)

Tools

Microsoft 365

CAFM platforms

Job description

CBRE Global Workplace Solutions is seeking an EMEA Operations Director to lead end-to-end Integrated Facilities Management delivery across a high-profile portfolio. You will oversee multidisciplinary teams spanning engineering, workplace experience, business support and soft services to guarantee exceptional operational performance and client satisfaction.

The role requires a strategic operations leader adept at driving workplace transformation, mobilisations, and continuous improvement while