EMEA Head of Account Management & Growth

Exceptional Dental; Belfast City District; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Private Healthcare including Dental &

25 Days holiday plus public holidays &

Wellness programme and classes

CSR Day per year

Job summary

Foods Connected is seeking a Head of Account Management to lead customer success, commercial growth and operational excellence across the EMEA region. You’ll be the primary relationship owner for a diverse customer base, partnering with the Commercial Director - EMEA to drive retention and expansion.

You will establish scalable account management frameworks, oversee renewals and pricing discussions, forecast revenue, and collaborate with Sales, Professional Services and Product to deliver

Qualifications

• Bachelor's degree in Business or a related field.
• 5+ years in account management, customer success, or relationship management within B2B SaaS.
• 2+ years people management experience building high-performing teams.
• Proven revenue delivery through renewals and expansions.
• Experience with enterprise and mid-market SaaS customers.

Responsibilities

• Own and manage all aspects of the customer lifecycle to maximise value.
• Develop and implement account management playbooks and best practices.
• Monitor account health, identify at-risk customers, and reduce churn.
• Drive renewals, upsell, and cross-sell opportunities with cross-functional teams.
• Forecast renewals and expansions accurately and report pipeline health.
• Collaborate with Professional Services, Sales, and Product to ensure smooth transitions.

Skills

Customer success

Account management

Leadership

Forecasting

Strategic collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Microsoft 365

Job description

Foods Connected is seeking a Head of Account Management to lead customer success, commercial growth and operational excellence across the EMEA region. You’ll be the primary relationship owner for a diverse customer base, partnering with the Commercial Director - EMEA to drive retention and expansion.

You will establish scalable account management frameworks, oversee renewals and pricing discussions, forecast revenue, and collaborate with Sales, Professional Services and Product to deliver