EMEA Director, Client Management & Product Adoption

Interpublic; United Kingdom; On-site; GBP 110,000 - 150,000; Full time

Job summary

Omnicom Group is seeking an experienced Director, Client Management EMEA to lead day-to-day management of regional/global clients and support the full lifecycle from opportunity identification through to governance and savings delivery.

The role collaborates with senior stakeholders across markets, ensuring governance standards and client commitments are clearly communicated and executed. A strong background in media, advertising or marketing services is essential.

Qualifications

• Proven experience in client management, commercial operations or related roles within media, advertising or marketing services.
• Strong relationship-building and stakeholder management skills across markets and internal teams.
• Experience supporting commercial opportunities, pitches and delivery of complex programs with multiple stakeholders.
• Experience working with governance, compliance and risk functions within a regional/global context.

Responsibilities

• Lead day-to-day management of EMEA-managed global clients across Omnicom Commercial Products portfolio.
• Partner with senior leaders to identify, scope and deliver high-value Commercial Product opportunities.
• Support client pitches, business reviews and governance meetings with compelling materials and reporting.
• Drive adoption and delivery of Commercial Products across multiple markets with clear delivery plans.
• Lead client governance activities including approvals, reporting and processes.
• Collaborate with Compliance and cross-functional teams on governance reviews and risk management.
• Coordinate with Operations, Finance and market stakeholders to ensure delivery and savings outputs.
• Identify opportunities to improve client experience, efficiency and governance standards.
• Coach and develop team capabilities within the client management function.

Skills

Client management

Stakeholder management

Governance & risk

Project leadership

Commercial operations

Media industry knowledge

Job description

Omnicom Group is seeking an experienced Director, Client Management EMEA to lead day-to-day management of regional/global clients and support the full lifecycle from opportunity identification through to governance and savings delivery.

The role collaborates with senior stakeholders across markets, ensuring governance standards and client commitments are clearly communicated and executed. A strong background in media, advertising or marketing services is essential.