Director, Client Management EMEA

Adelphi Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Omnicom Media in London seeks a Director of Client Management EMEA to lead day-to-day management of global clients, guiding opportunity identification, scoping, product adoption and governance. You’ll partner with regional leadership to drive adoption and delivery of Commercial Products across markets.

You’ll coordinate cross-functional teams, manage governance activities and report on savings and outcomes, while coaching the team to raise capability and client satisfaction.

Qualifications

• Proven experience in client management, commercial operations, product delivery or a related role within media, advertising or marketing services.
• Strong relationship-building and stakeholder management skills, with the ability to influence and collaborate across clients, markets and internal teams.
• Experience supporting commercial opportunities, client presentations and the delivery of complex programmes across multiple stakeholders.
• Strong understanding of governance, compliance and operational processes, with experience working alongside compliance, audit or risk functions.
• Excellent organisational, project management and problem-solving skills, with the ability to balance multiple priorities and drive outcomes.
• Confident communicator, able to translate complex operational or commercial concepts into clear, compelling client-facing materials.

Responsibilities

• Lead the day-to-day management of EMEA-managed global clients across the Omnicom Commercial Products portfolio, acting as a key point of contact for clients, market teams and internal stakeholders.
• Partner with the Managing Director and Commercial Operations Director to identify, scope and deliver Commercial Product opportunities that create value for clients and support strategic objectives.
• Support client pitches, business reviews and commercial discussions, developing compelling client-facing materials, presentations, reporting and communications.
• Drive the successful adoption, implementation and ongoing management of Commercial Products across multiple markets, ensuring client requirements are translated into clear delivery plans.
• Lead client governance activities, ensuring contractual obligations, approvals, reporting requirements and operational processes are consistently executed.
• Partner with Commercial Compliance and cross-functional teams to support governance reviews, audits, risk management activities and continuous improvement initiatives.
• Collaborate with Operations, Finance, Global Value and market stakeholders to ensure effective delivery of client commitments, reporting and savings outputs.
• Identify and implement opportunities to improve client experience, operational efficiency and governance standards, while resolving client or operational issues as they arise.
• Support the development of team capability through coaching, knowledge sharing and the promotion of best practice across the client management function.

Skills

Client management

Stakeholder management

Governance & compliance

Project leadership

Commercial operations

Media/advertising experience

Analytical mindset

Strong communication

Job description

Agency:

Omnicom Media

Job Function:

Media

Job Subfunction:

Trading and Investment

Job Description:

At Omnicom, we deliver value to our clients through innovative Commercial Products, strong governance, effective compliance and operational excellence. Robust client management is critical to ensuring client commitments are fulfilled, Commercial Products are successfully adopted and delivered, and governance standards are consistently maintained across markets.

The Director, Client Management EMEA plays a key role within the regional team, leading the day-to-day management of EMEA-managed global clients and supporting the full client lifecycle from opportunity identification, solution scoping and product adoption through to governance, reporting, savings delivery and ongoing client management. Working closely with the Managing Director, Commercial Operations Director, Commercial Compliance team, Global Value team and market stakeholders, the role acts as a critical link between clients, regional leadership and local market teams.

Operating across multiple markets and client relationships, the role is responsible for driving the adoption and effective delivery of Commercial Products, ensuring client commitments are clearly communicated and consistently executed, and maintaining strong governance and compliance standards. The role develops client-facing materials, supports commercial discussions and pitches, coordinates cross-market delivery, and helps implement governance frameworks, reporting processes and accountability measures while identifying and mitigating operational and compliance risks. Success in this position requires strong commercial acumen, stakeholder management, project leadership and problem-solving skills to support client retention, operational excellence and the continued growth of Omnicom’s Commercial Products portfolio.

KEY TASKS & RESPONSIBILITIES

• Lead the day-to-day management of EMEA-managed global clients across the Omnicom Commercial Products portfolio, acting as a key point of contact for clients, market teams and internal stakeholders.
• Partner with the Managing Director and Commercial Operations Director to identify, scope and deliver Commercial Product opportunities that create value for clients and support strategic objectives.
• Support client pitches, business reviews and commercial discussions, developing compelling client-facing materials, presentations, reporting and communications.
• Drive the successful adoption, implementation and ongoing management of Commercial Products across multiple markets, ensuring client requirements are translated into clear delivery plans.
• Lead client governance activities, ensuring contractual obligations, approvals, reporting requirements and operational processes are consistently executed.
• Partner with Commercial Compliance and cross-functional teams to support governance reviews, audits, risk management activities and continuous improvement initiatives.
• Collaborate with Operations, Finance, Global Value and market stakeholders to ensure effective delivery of client commitments, reporting and savings outputs.
• Identify and implement opportunities to improve client experience, operational efficiency and governance standards, while resolving client or operational issues as they arise.
• Support the development of team capability through coaching, knowledge sharing and the promotion of best practice across the client management function.

ABOUT YOU

• Proven experience in client management, commercial operations, product delivery or a related role within media, advertising or marketing services.
• Strong relationship-building and stakeholder management skills, with the ability to influence and collaborate across clients, markets and internal teams.
• Experience supporting commercial opportunities, client presentations and the delivery of complex programmes across multiple stakeholders.
• Strong understanding of governance, compliance and operational processes, with experience working alongside compliance, audit or risk functions.
• Excellent organisational, project management and problem-solving skills, with the ability to balance multiple priorities and drive outcomes.
• Confident communicator, able to translate complex operational or commercial concepts into clear, compelling client-facing materials.
• Commercially minded, analytical and detail-oriented, with a focus on continuous improvement and operational excellence.
• Experience working within a regional or global organisation is desirable.
  

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/