EMEA Customer Success Director

PitchBook Data, Inc; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Dental scheme

Life cover

Paid sabbatical after four years

Paid parental leave

Education subsidies

Employee resource groups

Company-wide events

Employee referral bonus program

Quarterly team building events

10% Pension contribution

Income protection

Employee stock program (shared)

Transportation stipend

Job summary

PitchBook Data, Inc. is seeking an Account Management & Customer Success professional to thrive on change and customer-first growth. You will build trusted relationships with clients and partners while driving adoption and value across PitchBook’s offerings.

Ideal candidates have 5+ years in management or team leadership, experience with CRM systems, and a passion for financial markets. This in-office role emphasizes collaboration and delivering measurable outcomes in a fast-paced environment.

Qualifications

• Bachelor’s degree, preferably in Business Administration or related field.
• 5+ years of professional management or team lead experience, ideally in a Customer Support or Operations environment.
• Must be authorized to work in UK without the need for visa sponsorship now or in the future.
• Experience with workflow optimization in fast-paced environments.
• Proficient with Salesforce or similar CRM.
• Excellent verbal and written communication with a keen eye for detail.
• Client-first attitude and love to engage with customers.
• Interest in financial markets or services, particularly private equity and venture capital.
• Ability to operate with a strong sense of urgency and deliver results.
• Terrific prioritization skills with high call volume and parallel projects.
• Comfortable engaging with diverse customers.
• Team player with openness to new ideas to achieve success.
• Knowledge of Microsoft Office suite (Outlook, Word).

Responsibilities

• Embrace and drive change while ensuring growth and improvement for PitchBook and customers.
• Build and maintain strong relationships with customers, teammates, and partners.
• Collaborate across teams to ensure customer success and alignment with company goals.
• Drive change and optimize workflows in a real-time environment.
• Contribute to a culture of teamwork and curiosity.

Skills

Client engagement

Communication skills

Urgency & prioritization

Team player

Questioning/challenging status quo

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

Microsoft Office

Job description

PitchBook Data, Inc. is seeking an Account Management & Customer Success professional to thrive on change and customer-first growth. You will build trusted relationships with clients and partners while driving adoption and value across PitchBook’s offerings.

Ideal candidates have 5+ years in management or team leadership, experience with CRM systems, and a passion for financial markets. This in-office role emphasizes collaboration and delivering measurable outcomes in a fast-paced environment.