EMEA Customer Support Director — Lead a High-Impact Team

PitchBook Data, Inc; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private medical insurance

Life cover

Sabbatical program

Parental leave

Training programs

25 days annual leave

Employee stock program

Transportation stipend

Job summary

PitchBook Data, Inc. is seeking a Director, EMEA Customer Support to lead the regional team and drive customer success across Europe, Middle East and Africa. You will shape strategy, manage SLAs, and partner with global leadership to enhance processes.

The role requires strong leadership, CRM proficiency, and a customer-first mindset, with in-person collaboration across Pan-EMEA offices.

Qualifications

• Bachelor's degree in a related field required.
• 5+ years of professional management or team lead experience.
• Must be authorized to work in UK without visa sponsorship now or in the future.

Responsibilities

• Lead a regional Customer Support organization in EMEA to meet global SLA goals.
• Provide coaching and career development for team members.
• Regular 1:1s with managers to review performance and development.
• Partner with Global Director to shape EMEA support strategy and hiring.
• Design onboarding and training programs with People Development team.

Skills

People leadership

Strategic planning

Stakeholder management

Communication

Data-driven decision making

Customer success mindset

Education

Bachelor's degree in Business Administration

Tools

Salesforce CRM

Excel

MS Office

Job description

PitchBook Data, Inc. is seeking a Director, EMEA Customer Support to lead the regional team and drive customer success across Europe, Middle East and Africa. You will shape strategy, manage SLAs, and partner with global leadership to enhance processes.

The role requires strong leadership, CRM proficiency, and a customer-first mindset, with in-person collaboration across Pan-EMEA offices.