EMEA Customer Success Advocate: Programs & Delivery

Ciena; Belfast City District; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Ciena is seeking a Customer Success Advocate (CSA) to build lasting customer relationships and drive world-class service delivery across EMEA. You will influence multiple teams, manage programs, and ensure deliverables meet commercial terms while supporting pre‑sales activities with guidance on services during bids.

The role emphasizes collaboration, strong communication, and a customer-focused mindset in a flexible, people-first environment.

Qualifications

• Bachelor’s degree in Engineering or related field; up to 12 months PM experience preferred.
• Prince2 / PMP certification preferred.
• Experience working in a matrix organization with cross-functional teams.

Responsibilities

• Initiate new programs ensuring deliverables align with commercial terms.
• Oversee program delivery by leveraging resources across functions.
• Develop project and resource plans to meet requirements.
• Form and manage cross-functional virtual teams for programs.
• Support pre-sales activities by guiding services during bids.

Skills

Customer relationships

Program management

Cross-functional collaboration

Stakeholder management

Negotiation

Education

Engineering degree

Job description

Ciena is seeking a Customer Success Advocate (CSA) to build lasting customer relationships and drive world-class service delivery across EMEA. You will influence multiple teams, manage programs, and ensure deliverables meet commercial terms while supporting pre‑sales activities with guidance on services during bids.

The role emphasizes collaboration, strong communication, and a customer-focused mindset in a flexible, people-first environment.