EMEA Customer Solutions Engineer - Flexible Tech Resource

Abnormal AI; United Kingdom; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Abnormal AI is seeking a Customer Solutions Engineer to join the Technical Account Management team in the United Kingdom. The role provides a flexible technical resource to support situations between standard support and a dedicated TAM, working with Customer Success Managers on a range of engagements.

You will bring 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity, strong platform knowledge, and excellent communication to triage issues and propose practical next

Formación

• 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity.
• Solid grounding in Abnormal's platform and configuration best practices to work independently with customers.
• Strong triage judgment to decide between hands-on guidance or senior resource.
• Comfortable entering and exiting customer relationships for defined engagements.
• Able to manage multiple concurrent engagements across a broad book of business.
• Excellent communication skills across technical and business stakeholders.

Responsabilidades

• Serve as a flexible technical resource for CSMs in challenging or recurring account situations.
• Take on short-term, project-based technical engagements for customers without a dedicated TAM.
• Partner with CSMs to assess customer technical needs and determine next steps.
• Lead hands-on platform optimization including configuration reviews and best-practices setup.
• Document session recaps and next steps in the CRM for clear recommendations.
• Advise customers on underused features and flag upsell or deployment opportunities.
• Recognize when the situation exceeds this role and hand off clearly to the appropriate team.
• Surface patterns across engagements to drive systemic product improvements.

Conocimientos

Customer-facing tech

Platform knowledge

Triage judgment

Communication skills

Time management

Educación

Bachelor's degree

Herramientas

Email platforms

Descripción del empleo

Abnormal AI is seeking a Customer Solutions Engineer to join the Technical Account Management team in the United Kingdom. The role provides a flexible technical resource to support situations between standard support and a dedicated TAM, working with Customer Success Managers on a range of engagements.

You will bring 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity, strong platform knowledge, and excellent communication to triage issues and propose practical next