Customer Solutions Consultant EMEA

Owen Daniels; United Kingdom; Remote; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Benefits package

Home-based in the UK

UK/Europe travel

Job summary

Owen Daniels seeks an experienced Customer Solutions Consultant for a permanent, home-based role in the UK, with UK/European travel. The role focuses on aligning software solutions with customer needs and delivering real business value in regulated sectors.

You will own EMEA relationships, ensure seamless integration of applications, and provide expert technical guidance to optimise performance and outcomes.

Qualifications

• Experience in a customer-facing technical service or management role.
• Strong leadership and ability to coordinate technical teams.
• Broad IT knowledge: applications, infrastructure and databases.
• Experience writing SQL queries and generating reports.
• Experience in ITIL or managed services environment.

Responsibilities

• Be the main technical contact for customers across EMEA.
• Ensure integrations of applications into customer environments.
• Analyse customer environments to identify risks and improvements.
• Provide expert technical support and strategic guidance.
• Coordinate with internal teams to resolve issues.
• Ensure service management aligns with ITIL best practices.
• Use SQL reporting and data visualisation to show system performance.
• Help shape technical strategy and drive operational excellence.

Skills

Customer facing

Leadership

IT infrastructure

SQL reporting

Data visualisation

ITIL / service management

Job description

An exciting opportunity has arisen for an experienced Customer Solutions Consultant to join a progressive software solutions provider delivering mission critical training and readiness solutions to highly regulated, safety critical sectors including aviation and defence.

The business supports organisations operating in demanding environments around the world. With a strong focus on customer success, technical excellence and continuous improvement, this is a business investing in the people who look after its customers across EMEA.

This is a key customer facing position, acting as the vital link between technical solutions and customer success and reporting directly to the General Manager for EMEA.

Permanent

Home based (UK), with UK, European and occasional international travel

Up to circa £55,000 per annum + benefits

The Role

You will take ownership of a portfolio of customer relationships across EMEA, ensuring the company's applications integrate seamlessly into each customer's environment and continue to deliver real business value.

The role is particularly focused on understanding and addressing each customer's unique needs and challenges, providing expert technical support and strategic guidance to optimise system performance and business outcomes.

You will work closely with customers and internal teams to deliver tailored solutions, manage complex issues and drive improvements, blending technical expertise, strategic thinking and strong communication.

Key Responsibilities

• Act as the main technical point of contact for customers across EMEA, building strong relationships with their technical stakeholders.
• Ensure applications integrate seamlessly into customer environments and continue to perform as they should.
• Carry out ongoing analysis of customer environments, identifying risks and opportunities for improvement.
• Provide expert technical support and strategic guidance to optimise system performance and business outcomes.
• Manage complex technical issues through to resolution, working closely with internal teams.
• Ensure compliant service management in line with ITIL best practice.
• Use SQL reporting and data visualisation to give customers clear insight into how their systems are performing.
• Coordinate technical professionals and help shape technical strategy, driving operational excellence internally and across the customer base.

What We're Looking For

We're looking for someone who combines strong technical knowledge with excellent customer and stakeholder skills.

• Experience in a customer facing technical service or management role.
• Strong leadership and team management skills, with the ability to coordinate technical professionals and manage technical strategies.
• A deep understanding of information technology disciplines, including applications, infrastructure and databases.
• Experience writing SQL queries, using SQL Reporting Services and generating reports in SQL.
• Knowledge of data modelling and data visualisation.
• Experience in Application Support Services within an ITIL or managed services environment.
• Proven planning and organisational skills.
• Salary up to circa £55,000 per annum
• Benefits package
• Home based working
• UK, European and occasional international travel

Why Consider This Opportunity?

This is much more than a traditional technical support position. You will own the technical relationship with customers across EMEA, influence how they get value from mission critical systems and make a measurable difference to their outcomes.

The role would suit a technically strong, customer focused professional who enjoys solving complex problems, building long term relationships and getting involved in the technical detail when required.

This is an immediate, live opportunity.