UK Remote Job – Customer Solutions Engineer at Abnormal Security

EasyInfoBlog.com LLC; United Kingdom; Remoto; GBP 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pre-employment checks

Security & privacy standards

Equal opportunity employment

Descrizione del lavoro

Abnormal Security is seeking a Customer Solutions Engineer to serve as a flexible technical resource for Customer Success Managers, handling short–term, project–based engagements and advising on technical needs across enterprise customers.

You will lead hands-on platform optimisation, configuration reviews, best‑practice setup, and proactive tuning, document session recaps and recommendations in the CRM, and escalate complex issues when needed, all while working remotely with UK clients.

Competenze

• 3+ years of experience in a customer-facing technical role.
• Experience in enterprise SaaS or cybersecurity.
• Strong communication and presentation skills.
• Ability to triage and decide when hands-on assistance is needed.

Mansioni

• Serve as a flexible technical resource for CSMs on challenging or recurring customer situations.
• Handle short-term, project-based technical engagements for customers without a TAM.
• Lead hands-on platform optimisation: configuration reviews, best-practice setup, proactive system tuning.
• Document session recaps, recommendations and next steps in the CRM and share insights with Product, Engineering and CS teams.

Conoscenze

Customer-facing

Technical experience

Enterprise SaaS

Cybersecurity

Communication skills

Problem solving

Independent working

Descrizione del lavoro

Job Title: Customer Solutions Engineer
Employer: Abnormal Security
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

• Serve as a flexible technical resource that Customer Success Managers (CSMs) can involve in challenging or recurring customer situations.
• Handle short-term, project-based technical engagements for customers without a dedicated Technical Account Manager (TAM).
• Partner with CSMs to assess customer technical needs.
• Participate in investigative calls and best-practice discussions with customers.
• Determine the appropriate technical next steps for customer issues.
• Lead hands-on platform optimisation, including:
  • Configuration reviews.
  • Best-practice setup.
  • Proactive system tuning.
• Help prevent recurring technical issues through proactive optimisation.
• Document session recaps, recommendations and next steps in the CRM.
• Ensure customer recommendations are clearly documented and visible to the wider team.
• Advise customers on underused contracted features.
• Identify potential upselling, professional services and deployment opportunities.
• Recognise situations that exceed the role’s scope.
• Escalate complex situations to the Critical Situation Manager or Technical Support with a clear, documented hand-off.
• Identify recurring patterns across customer engagements.
• Share insights with Product, Engineering and Customer Success teams to support broader improvements.

Requirements

• 3+ years of experience in a customer-facing technical role.
• Experience in areas such as:
  • Email infrastructure.
  • IT security or administration.
  • Engineering.
  • Technical support.
• Experience working in enterprise SaaS or cybersecurity.
• Strong understanding of Abnormal’s platform and configuration best practices.
• Ability to work independently with customers without requiring constant senior technical support.
• Strong technical triage and decision-making skills.
• Ability to determine whether an issue requires hands‑on technical assistance or escalation.
• Comfortable joining a customer engagement for a specific project and defined period rather than owning the account permanently.
• Ability to manage multiple concurrent, time‑limited engagements.
• Comfortable working across a broad customer portfolio rather than a fixed list of accounts.
• Excellent communication and presentation skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Comfortable presenting to senior customer stakeholders.
• Knowledge of email authentication and delivery protocols.
• Familiarity with cloud email platforms such as Microsoft 365 and Google Workspace.
• Previous experience working in a floating or pooled technical-resource model.
• Experience in areas such as professional services, deployment or solutions engineering is relevant.
• Pre-employment checks conducted in accordance with applicable legislation.
• Employment processes aligned with Abnormal AI’s security and privacy standards.

Benefits

• Pre-employment checks conducted in accordance with applicable legislation.
• Employment processes aligned with Abnormal AI’s security and privacy standards.
• Equal opportunity employment.