EMEA CS Director: Scale, Strategy & Senior Accounts

AI Chopping Block, Inc.; Greater London; Hybrid; GBP 140,000 - 190,000; Full time

Job summary

AI Chopping Block, Inc. is seeking an experienced Head of Customer Success for the EMEA region, based in London. You will lead a Senior CS team and grow it from 5 to 10 within a year, while staying closely connected to strategic enterprise accounts.

You'll own hiring, onboarding, coaching, and performance, and you will shape the playbook for account planning, escalation, and reporting to enable scale across multiple markets including Munich and future Riyadh expansions.

Qualifications

• 10+ years in Customer Success or related client-facing function with leadership of senior ICs
• Proven track record building and scaling CS teams
• Strong relationships with senior enterprise or agency accounts
• Experience turning activities into repeatable operating systems

Responsibilities

• Lead the EMEA Customer Success team, including hiring, onboarding, coaching and performance management
• Maintain senior relationships in strategic accounts and drive decision-making at the leadership level
• Define where the team spends time and build scalable account planning, escalation and reporting processes
• Own key outcomes across accounts, including retention, expansion and health metrics and report to leadership
• Collaborate with Sales, Product and GTM on renewals, expansions, and product feedback

Skills

Leadership

People management

Enterprise CS

Account management

Customer success strategy

Tools

CRM software

Job description

AI Chopping Block, Inc. is seeking an experienced Head of Customer Success for the EMEA region, based in London. You will lead a Senior CS team and grow it from 5 to 10 within a year, while staying closely connected to strategic enterprise accounts.

You'll own hiring, onboarding, coaching, and performance, and you will shape the playbook for account planning, escalation, and reporting to enable scale across multiple markets including Munich and future Riyadh expansions.