EMEA Client Success Manager: Drive ROI & Growth

Skai; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Skai is seeking a Client Success Manager to guide Retail media and SEM initiatives on the Skai platform. You will drive client satisfaction, retention and growth by translating platform usage into measurable ROI.

You'll work with retailers such as Amazon, Criteo and Google, delivering training, support and strategic recommendations while collaborating with cross-functional teams to ensure client success in a hybrid work environment.

Qualifications

• Experience guiding client ROI and engagement with a SaaS platform.

Responsibilities

• Drive client retention and identify growth opportunities within the account
• Provide initial and ongoing training so clients can effectively use the Skai platform
• Provide technical support, best practices, and strategy across Amazon, Walmart, Instacart, Google, Microsoft and additional retailers via Criteo & Citrus Ads
• Understand each client's business goals, anticipate future needs, and use product data to focus them on Skai capabilities
• Run structured, proactive communication cadence with clear agendas and documented owners
• Partner with cross-functional teams to leverage expertise and ensure fast client outcomes
• Use AI to accelerate prep, summarization, personalization, and documentation
• Solve problems proactively and maintain high client satisfaction

Skills

Project management

Client relationship

Consultative selling

Interpersonal communication

Training delivery

AI tooling

Time management

Education

B.A. or B.S.

Tools

Microsoft Excel

JavaScript

HTML

Job description

Skai is seeking a Client Success Manager to guide Retail media and SEM initiatives on the Skai platform. You will drive client satisfaction, retention and growth by translating platform usage into measurable ROI.

You'll work with retailers such as Amazon, Criteo and Google, delivering training, support and strategic recommendations while collaborating with cross-functional teams to ensure client success in a hybrid work environment.