VIP Relationship Manager

Blockchain.com; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Equity

In-office London four days a week

Remote days up to 20 per year

ClassPass

Unlimited vacation

Job summary

Blockchain.com is seeking a senior VIP Relationship Manager to own a portfolio of high-net-worth clients and drive revenue across Trading, OTC, Earn, Lending, and referrals.

The role requires a strong consultative sales approach, exceptional communication, and experience managing complex financial products within fintech or crypto.

Qualifications

• Proven experience in relationship or account management with high-value clients.
• Track record of upselling and cross-selling complex financial or fintech products.
• Strong commercial mindset to drive revenue through trusted relationships.
• Excellent communication and ability to engage senior clients.
• Experience using CRM platforms to manage pipelines and performance.

Responsibilities

• Own and manage a portfolio of high-net-worth VIP clients.
• Act as primary contact for onboarding, support, and portfolio growth.
• Drive upsell/cross-sell across VIP product suites (Trading, OTC, Earn, Lending).
• Collaborate with Sales, Product & Ops to deliver seamless experiences.
• Maintain CRM records and track engagement and revenue targets.
• Create Telegram groups and direct channels for real-time engagement.

Skills

Relationship management

Sales

Account management

Crypto knowledge

CRM experience

Communication

Negotiation

Portfolio growth

High net worth

Tools

Salesforce

Job description

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.

This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.

WHAT YOU WILL DO

Relationship Ownership & Concierge Servicing

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
• Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
• Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
• Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.

Client Discovery & Needs Qualification

• Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
• Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.

Collaboration with Sales, Product & Operations

• Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
• Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
• Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
• Track engagement, conversion and revenue performance against defined targets.

Client Engagement & Community Building

• Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
• Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.

Market & Industry Expertise

• Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.

Reporting & Performance Management

• Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.

WHAT YOU WILL NEED

• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
• Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
• High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
• Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
• Comfort operating in fast-paced, high-ownership environments with revenue accountability.
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
• A strong interest in digital assets, crypto markets and emerging financial products.
• Self-starter mentality with the ability to manage a book of business independently.

Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.

What Will Set You Apart

• Existing relationships or a personal network of high-net-worth or active trading clients.
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
• A background in consultative or solution-based sales rather than transactional sales.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• This is a role based in our London office, with a mandatory in-office presence four days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass
• Unlimited vacation policy; work hard and take time when you need it
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.