Elite Retail Security Officer

Staffline; Knebworth; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Security training

Career progression

Life assurance

Healthcare

Eyecare vouchers

Employee discounts

Refer a friend

Free uniform

Job summary

Staffline, in partnership with TSS, is recruiting experienced Retail Security Officers for a Tactical Support Unit operating across Welwyn Garden City stores. You will join a four-person team, provide visible security presence, protect people, stock and property, and support stores needing extra security expertise.

Full specialist training is provided, including conflict de‑escalation, search procedures and incident reporting using digital systems.

Qualifications

• Hold a valid SIA SG or DS licence.
• Hold a full UK driving licence.
• Have at least 3 years' retail security experience.

Responsibilities

• Work as part of a four-person Tactical Support Unit across multiple retail sites.
• Provide visible security presence to protect people, stock and property.
• Support stores requiring additional loss prevention and security expertise.
• Record incidents with accurate reports using digital systems.
• Travel between locations to meet operational requirements.

Skills

SIA SG Licence

UK driving licence

Retail security experience

Job description

Elite Retail Security Officer

Welwyn Garden City

£16.12 per hour

Various shifts

Job Ref: T35

Looking for a security role where your experience can make a real impact?

We're looking for experienced Retail Security Officers to join a specialist Tactical Support Unit (TSU) operating across multiple retail locations in Welwyn Garden City.

This is a hands-on role where you'll work as part of a dedicated 4-person team supporting stores experiencing higher levels of retail crime and loss. You'll help protect colleagues, customers and stock while supporting stores where extra security expertise is needed most.

No two days are the same. Some shifts will involve a highly visible security presence, while others may require a more discreet approach. You’ll need to stay aware of what’s happening around you, make sound decisions under pressure and work closely with both store teams and your fellow TSU colleagues.

We're looking for people with a strong retail security background who take pride in keeping people safe, building positive relationships and dealing with challenging situations professionally.

Full specialist training is provided, including advanced physical intervention, safe search techniques, escorting procedures and conflict de‑escalation training, helping you build on your existing experience and develop your career further.

Pay and Shift Details

• £16.12 per hour
• Various shifts available
• Shifts between 8:45am and 7:15pm, across 7 days
• Working across multiple retail locations
• Ongoing opportunities available

What You’ll Be Doing

• Working as part of a specialist Tactical Support Unit across multiple retail sites
• Providing a visible security presence to help protect people, stock and property
• Supporting stores where additional loss prevention and crime reduction support is required
• Helping prevent theft, fraud and stock loss
• Monitoring suspicious activity and responding appropriately to incidents
• Supporting retail crime investigations and gathering relevant information
• Completing accurate incident reports using digital systems
• Building positive relationships with store colleagues and management teams
• Following site security, safety and emergency procedures
• Using specialist training and conflict management techniques to deal with challenging situations safely and professionally
• Travelling between locations to support operational requirements

What We’re Looking For

• Enjoy working in an active and hands‑on environment
• Stay calm and focused in challenging situations
• Communicate confidently and professionally
• Work well as part of a close‑knit team
• Take pride in protecting people and supporting colleagues
• Have a strong eye for detail and good situational awareness
• Are comfortable using digital reporting systems and mobile technology
• Enjoy solving problems and making good decisions under pressure

You’ll Need To

• Hold a valid SIA SG or DS Licence
• Hold a full UK driving licence
• Have at least 3 years' retail security experience
• Be willing to travel between retail locations as required

Previous experience in loss prevention, store detective work or retail crime prevention would be highly beneficial.

A Few Things To Know

This is an active role and you’ll spend much of your shift on your feet, moving between locations, observing activity and responding to incidents when required.

You’ll be part of a specialist team focused on tackling organised retail crime and supporting stores where additional security expertise is needed. The role can be physically demanding at times, so being comfortable working in a fast‑moving environment is important.

What’s In It For You?

• £16.12 per hour
• 5.6 weeks holiday entitlement
• Workplace pension scheme
• Specialist security training and ongoing development
• Career progression opportunities
• Life assurance benefit
• Contributory healthcare scheme
• Eyecare vouchers
• Employee discount schemes
• Refer a friend scheme
• Free uniform provided

Important Information

• Staffline is working in partnership with TSS to recruit for security roles across the UK.
• TSS is a recognised Disability Confident Leader and is committed to creating an inclusive workplace where everyone has the opportunity to succeed.
• We work hard to keep our job adverts accurate and up to date, but some duties, responsibilities and details may change over time.

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.