Elite Customer Service Advisor – Luxury Retail

Liberty; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Liberty London is seeking a Customer Service Advisor to be the first point of contact across online channels. You will handle customer queries with impeccable communication, remaining calm and collected to deliver exceptional service.

In this role you will represent a high-end luxury brand, supporting online and in-store experiences, while upholding brand standards and delivering timely, accurate information in a fast-paced environment.

Qualifications

• Customer service experience in retail, hospitality or travel.
• Excellent verbal, written and interpersonal communication.
• Ability to stay calm and professional under pressure.
• Experience with handling confidential information.

Responsibilities

• Reply to customer queries promptly and professionally across channels.
• Aim for first-time resolution or face-to-face solutions where possible.
• Provide accurate, consistent information to customers and follow up within SLAs.
• Escalate complaints when required in line with company guidelines.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Zendesk

AX Dynamics

POS

Tools

Zendesk

AX Dynamics

POS

Job description

Liberty London is seeking a Customer Service Advisor to be the first point of contact across online channels. You will handle customer queries with impeccable communication, remaining calm and collected to deliver exceptional service.

In this role you will represent a high-end luxury brand, supporting online and in-store experiences, while upholding brand standards and delivering timely, accurate information in a fast-paced environment.