Customer Care & Dispatch Operator

Otis Elevator Co.; Leicester; On-site; GBP 21,000 - 31,000; Full time

Job summary

OtisLine in Leicester is seeking a Customer Service Operator to act as the primary interface between internal and external customers. The role offers flexibility, with opportunities to upskill into other areas of the customer service center.

On a typical day you will handle emergency breakdown calls, address customer and mechanic inquiries promptly, and ensure Otis Business Systems are kept up to date with precise information. A long-term contract with Otis awaits successful candidates.

Qualifications

• Passion for excellent customer service.
• Excellent written and verbal communication skills.
• Team-player able to work under pressure to meet business commitments.

Responsibilities

• Receive and adjudicate emergency breakdown calls.
• Ensure all customer and mechanic questions are dealt with promptly and efficiently.
• Update Otis Business Systems with specific, accurate information.

Skills

Customer service

Written communication

Verbal communication

Job description

OtisLine in Leicester is seeking a Customer Service Operator to act as the primary interface between internal and external customers. The role offers flexibility, with opportunities to upskill into other areas of the customer service center.

On a typical day you will handle emergency breakdown calls, address customer and mechanic inquiries promptly, and ensure Otis Business Systems are kept up to date with precise information. A long-term contract with Otis awaits successful candidates.