Customer Care Champion

Otis Elevator Co.; Leicester; On-site; GBP 21,000 - 31,000; Full time

Job summary

OtisLine in Leicester is seeking a Customer Service Operator to act as the primary interface between internal and external customers. The role offers flexibility, with opportunities to upskill into other areas of the customer service center.

On a typical day you will handle emergency breakdown calls, address customer and mechanic inquiries promptly, and ensure Otis Business Systems are kept up to date with precise information. A long-term contract with Otis awaits successful candidates.

Qualifications

• Passion for excellent customer service.
• Excellent written and verbal communication skills.
• Team-player able to work under pressure to meet business commitments.

Responsibilities

• Receive and adjudicate emergency breakdown calls.
• Ensure all customer and mechanic questions are dealt with promptly and efficiently.
• Update Otis Business Systems with specific, accurate information.

Skills

Customer service

Written communication

Verbal communication

Job description

Date Posted:

2026-10-08

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title
Customer Service Operator, OtisLine

_ This is an evergreen vacancy used to build our talent pool. While there may not be an immediate opening at the time of your application, suitable candidates will be considered for current and future opportunities within Otis. _

Role Overview :

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Receive and adjudicate emergency break down calls.
• Ensure all customer and mechanic questions are dealt with promptly and efficiently
• Ensure that our Otis Business Systems are updated with specific, accurate information

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me?

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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